Specifying Responsibilities and Skills per Role

As discussed, it's important to clearly define roles and responsibilities. To cover different activities in the enablement team, clearly assign roles to each enablement task. SAP uses the well-known RACI model for this purpose. RACI stands for responsible, accountable, consulted, and informed.

RACI is a matrix for assigning roles and responsibilities for tasks and decisions. It’s a common way of ensuring that all members understand what their role is responsible for. Before work starts, it's important that you clearly define everyone's roles and responsibilities in the RACI matrix. This makes it easier to identify who is responsible for what. The enablement project plan adds to this by illustrating how and when tasks are completed.

The RACI identifies four key roles:

• Responsible: The person or team responsible for carrying out the tasks and making decisions for the process.
• Accountable: The person or team with decision-making authority or responsibility for the overall outcome of the process.
• Consulted: The person or team who must be consulted before or during the decision-making process.
• Informed: The person or team who must be informed about the outcome of the process.

Using a RACI matrix ensures that all enablement team members understand their roles and responsibilities. It also ensures they're all working towards the same end goal. This helps to keep enablement on track by avoiding potential misunderstandings or confusion about tasks.

Each of the listed roles has different tasks for which they're responsible, for example, developing content, delivering training, or evaluating the impact of change. You can further clarify and define these roles using a RACI matrix, which allows organizations to assign roles and responsibilities to different processes and activities.

The following tables show our best practice RACI. It's broken down into different enablement roles and activities.

• R = Responsible
• A = Accountable
• C = Consulted
• I = Informed

To complete the project on time and within budget, SAP implementation projects require a well-defined enablement team with the right skills and expertise. To ensure that all team members understand their roles and the activities they're responsible for, the RACI model is a useful tool for assigning roles and responsibilities.

During normal business operations, a smaller enablement team continues with these tasks to make enablement an ongoing business priority.

Now that the recommended general roles and responsibilities are known, let's consider the roles in more detail.

Key Activities	Skills
Acts as the project manager for all enablement activities Sets up and coordinates enablement team Day-to-day management of enablement team members Aligns all enablement activities in the overall project plan Develops the enablement strategy Oversees enablement content development Creates content development guidelines, tools, and templates for developers Decides which enablement tools and software to use Acts on evaluation and feedback results Supports enablement sustainability	Can develop strategies and concepts Can organize and coordinate Can lead teams Can execute and drive activities Experienced in adult education Skills in communication and moderation

Key Activities	Skills
Develops enablement content according to the development plan Fully aligns with subject matter experts ​ Sends content for business review and incorporates feedback Delivers enablement and coaching for their functional area​ Escalates risks and issues, providing regular status reports to the enablement lead​ May provide user support​ Hands over content to trainers​ May also be a trainer​	Detailed knowledge of the SAP functions and processes In-depth experience of enablement content development and delivery methods​ Can convey complex information in a way that's easy to understand​ Excellent ​writing skills and attention to detail​ Strong understanding of the organization’s branding standards and tone of voice​ Knowledgeable in authoring and development tools, for example, SAP Enable Now​ Knowledgeable in creating data in a training system ​ Impeccable interpersonal and collaboration skills, working effectively in a team Can work autonomously to tight deadlines​

Key Activities	Skills
Delivers enablement in face-to-face and virtual classroom environments​ Supports learners after delivering learning sessions May review enablement content and provide feedback​ Participates in and supports test activities as part of knowledge transfer​ Participates in pilot​ Provides one-to-one coaching where learner numbers are low or learners need further support​	Detailed knowledge of the SAP functions and processes Personable and approachable​ Effective and clear presentation skills​​ Enthusiastic orator​ Patient ​​ Can deliver in an engaging way​​ Can adapt their training style to meet the needs of different audiences and delivery methods ​ Can convey complex information in a way that's easy to understand​​ Excellent questioning and listening skills​​ Impeccable interpersonal and collaboration skills, working effectively in a team​

Key Activities	Skills
Collaborates with the enablement lead during the learning needs analysis process​ Provides input for enablement content development, continuously aligning with the content developer ​ Reviews and approves enablement content​ Participates in and supports test activities as part of knowledge transfer​ Participates in pilot​ Supports the trainer at peak delivery times​ Provides one-to-one coaching where learner numbers are low or learners need further support​	Detailed knowledge of the SAP functions and processes ​ Detailed knowledge of legacy systems and processes (to analyze the change and enablement requirements) ​ Can convey complex information in a way that's easy to understand​ Attention to detail​ Strong understanding of the business objectives for implementing the new SAP functionality​ Impeccable interpersonal and collaboration skills, working effectively in a team​ Can work autonomously to tight deadlines​ Patient with many different workstreams and business users needing support and guidance​

Key Activities	Skills
Creates the learning event schedule​ Develops administrative processes for learning events​ Defines template for invitation management (registration and cancellation of learners, tracks absent attendees, follow-up attendance/completion for mandatory learning)​ Maintains any available learning management system (LMS) Sends out learning event invitations ​ Defines the process and templates for evaluation/feedback activities Analyzes learning feedback ​ Ensures that technical setup and logistics are in place​ Ensures facilities are adequately equipped to deliver enablement and liaises with IT support teams​	Impeccable organizational and coordination capabilities​ Excellent communication skills​ Strong collaboration skills​ Knowledge of learning management systems​ Can work effectively with cross-functional teams​

Key Activities	Skills
Acts as a key contact for the project management about OCM​ Manages internal and external OCM resources​ Identifies areas where change is needed​ Develops change management plans​ Implements change management plans​ Monitors and evaluates the effectiveness of change management plans Provides support and guidance to employees during the change process​	Strong communication and collaboration skills​ Excellent project management skills​ Can develop and execute change management plans​ Detailed knowledge of change management principles​ Can work effectively with cross-functional teams​ Good knowledge of the affected business areas​ High-level knowledge of the relevant business processes and IT systems​