Explaining Business Roles Used in Service Order Processing with SAP Field Service Management

Objectives

After completing this lesson, you will be able to:

  • Assign business roles in SAP S/4HANA Cloud Public Edition to test and execute FSM integrated processes

Business Roles for Service Order Processing with SAP Field Service Management (49X)

Business Roles for Service Order Processing with SAP Field Service Management (49X)

The following business roles are used in Service Order Processing with SAP Field Service Management (49X) in SAP S/4HANA Cloud Public Edition:

Business roleBusiness role ID as delivered by SAP
Customer Service ManagerSAP_BR_CUSTOMER_SRVC_MGR
Billing ClerkSAP_BR_BILLING_CLERK
Cost Accountant - OverheadSAP_BR_OVERHEAD_ACCOUNTANT
Configuration Expert - Business Process ConfigurationSAP_BR_BPC_EXPERT

The following business roles are used in scope item Service Order Processing with SAP Field Service Management (49X) in SAP Field Service Management:

Business roleBusiness role ID as delivered by SAP
Service Technician - Customer ServiceSAP_BR_CUSTOMER_SRVC_TEC
Service PlannerSee the test script of scope item 49X for more information
Backend Office ManagerSee the test script of scope item 49X for more information

In the above tables you can find an overview of all the standard business roles that are used in Service Order Processing with SAP Field Service Management (49X) in both SAP S/4HANA Cloud Public Edition and SAP Field Service Management.

Note

This information is based on the test script for solution process Service Order Processing with SAP Field Service Management (49X), which can be found using the SAP Signavio Process Navigator. Use URL https://me.sap.com/processnavigator and choose Solution Process. You can now see a list of all available solution processes.

These roles can be used as a template to create your own business roles for your business users working with Service Order Processing with SAP Field Service Management (49X).

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