Business Roles for Service Order Processing with SAP Field Service Management (49X)
The following business roles are used in Service Order Processing with SAP Field Service Management (49X) in SAP S/4HANA Cloud Public Edition:
| Business role | Business role ID as delivered by SAP |
|---|---|
| Customer Service Manager | SAP_BR_CUSTOMER_SRVC_MGR |
| Billing Clerk | SAP_BR_BILLING_CLERK |
| Cost Accountant - Overhead | SAP_BR_OVERHEAD_ACCOUNTANT |
| Configuration Expert - Business Process Configuration | SAP_BR_BPC_EXPERT |
The following business roles are used in scope item Service Order Processing with SAP Field Service Management (49X) in SAP Field Service Management:
| Business role | Business role ID as delivered by SAP |
|---|---|
| Service Technician - Customer Service | SAP_BR_CUSTOMER_SRVC_TEC |
| Service Planner | See the test script of scope item 49X for more information |
| Backend Office Manager | See the test script of scope item 49X for more information |
In the above tables you can find an overview of all the standard business roles that are used in Service Order Processing with SAP Field Service Management (49X) in both SAP S/4HANA Cloud Public Edition and SAP Field Service Management.
Note
This information is based on the test script for solution process Service Order Processing with SAP Field Service Management (49X), which can be found using the SAP Signavio Process Navigator. Use URL https://me.sap.com/processnavigator and choose Solution Process. You can now see a list of all available solution processes.
These roles can be used as a template to create your own business roles for your business users working with Service Order Processing with SAP Field Service Management (49X).