Service Contract Management with Advanced Variant Configuration (6GU)
Customers can create service contracts with configurable products. Configurable products can be added as standard contract items, price adaptation items, and ad-hoc billing items. If you add a configurable product as a service contract item, it's required to configure the product that has been added.
To configure the product, the customer navigates to the configuration user interface and selects the characteristics and characteristic values that are defined in the product master data. By default, the status of the configurable product is incomplete. When the product configuration is complete, the configuration status is changed to released.
Depending on the product definition, the selection of characteristics and characteristic values of a configurable product can impact the price of a contract item based on the defined variant conditions.
After creating configurable products in service contracts, customers can follow the process of service contract management of the Service Contract Management (3MO) scope item to finalize service contract relevant steps.
Documentation
Complete the following steps to access and download all the documentation that is available from SAP for scope item Service Contract Management with Advanced Variant Configuration (6GU):
- Log on to SAP for ME if needed.
- Navigate to the list of solution processes on the SAP Signavio Process Navigator website. Use URL https://me.sap.com/processnavigator and choose Solution Process. You can now see a list of all available solution processes.
- Using the Search in SAP Signavio Process Navigator field (in the top right corner of your screen), search for solution process 6GU.
- In the resulting list, select the entry for the current (i.e. the most recent) version of the solution process for solution scenario Best Practices for SAP S/4HANA Cloud. You can now see the details for the solution process.
- Choose Accelerators.
- Choose Test Script to download the test script as a Microsoft Word file, and open this file.
- If available, choose Set-up instructions to open the set-up instructions for the solution process.
Key Process Flow
- Create a service contract with a configurable product.
- Check the net value of the service contract with the configurable product.
- Print the service contract with the configurable product.
- Trigger service contract billing for a service contract with a configurable product: schedule billing document creation.
- Manage billing document requests.
- Create billing documents (i.e. invoices).
- Manually renew a service contract item with a configurable product (optional).
- Manually renew an entire service contract with a configurable product (optional).
- Change the sold-to party of a service contract with a configurable product (optional).
- Cancel a service contract with a configurable product (optional)
Business Benefits
- Reduced complexity: Work with variant configuration in service contracts to cover many (complex) cases and combinations regarding service contract items and their pricing with a relatively simple set-up.
- Flexibility in pricing: Depending on the product definition, the selection of characteristics and characteristic values of a configurable product can impact the price of a service contract item based on the defined variant conditions.
Note
Master data script Create Configurable Service Product (5BE) also describes the creation of a configurable service product for a service contract and for service orders, as well as all related prices. These products are used in scope item Service Contract Management with Advanced Variant Configuration (6GU).