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By completing this SAP Learning Journey, you are now prepared to book your certification exam.

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<p>This certification verifies that you possess the SAP Service Cloud the cores and core skills required for the consultant profile and proves that you have an overall understanding and in?depth skills to participate as a member of project team with a focus on setting up, implementing and using SAP Service Cloud Version 2 in a mentored role.</p>

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

Implementing and Using SAP Service Cloud Version 2

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cleanFiles/bookmap_Implement_and_Use_SAP_Service_Cloud_Versio_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2024-01-18T10:12:45.000Z

Making the Case for SAP Service Cloud Version 2

Identifying a Use Case

Which main features are available in SAP Service Cloud 2 without any additional licenses?

Outlining the Integration of Version 2 into SAP Software and Technology

What is a prerequisite to use SAP Business Technology Platform (BTP) for integration purposes?

Mail to SAP Cloud Support for Activation Integration 

Which of the following requirements could a company expect to have realized with an implementation of SAP Service Cloud version 2? Four are correct. 

Better product categorization leading to less servicing

Better managed channels of communication 

Which of the following features does SAP Service Cloud Version 2 provide? 

Explaining the Support for the Customer Service Process

Which of the following elements are essential to manage the service process?​

Use the Resource Scheduler in SAP Service Cloud Version 2 

Initiation Interaction through the channels

Execute a Customer Satisfaction survey campaign regarding solved Cases 

What service process support tool can be used to control the speed of response in SAP Service Cloud Version 2?

You are using the Service Cloud Agent Desktop and want to create a service order. Which solution approach is supported?

Create a Service Order in the Agent Desktop from scratch

Configure in SAP Service Cloud Version 2 the workflow creation service order 

Execute the action Service Order in SAP S/4HANA Cloud

How can you create an Incident in SAP Service Cloud Version 2? 

Which one of the following statements about SAP Service Cloud Version 2 integration into a broader SAP Cloud for Customer ecosystem is correct? 

Exclude open application programming interfaces (APIs)

Depends on prepackaged integration content that SAP offers

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