Knowledge quiz

It’s time to put what you’ve learned to the test, get 8 questions right to pass this unit.

Q1.
What is a prerequisite to use SAP Business Technology Platform (BTP) for integration purposes?
Choose the correct answer.
Q2.
Which of the following features does SAP Service Cloud Version 2 provide?
There are two correct answers.
Q3.
Which main features are available in SAP Service Cloud 2 without any additional licenses?
There are three correct answers.
Q4.
What service process support tool can be used to control the speed of response in SAP Service Cloud Version 2?
Choose the correct answer.
Q5.
Which one of the following statements about SAP Service Cloud Version 2 integration into a broader SAP Cloud for Customer ecosystem is correct? 
Choose the correct answer.
Q6.
Which of the following requirements could a company expect to have realized with an implementation of SAP Service Cloud version 2? Four are correct.
There are four correct answers.
Q7.
Which of the following elements are essential to manage the service process?​
There are two correct answers.
Q8.
You are using the Service Cloud Agent Desktop and want to create a service order. Which solution approach is supported?
Choose the correct answer.
Q9.
How can you create an Incident in SAP Service Cloud Version 2?
Choose the correct answer.

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