Knowledge quiz

It’s time to put what you’ve learned to the test, get 5 questions right to pass this unit.

1.

Which of the following element is essential to manage the service process?​

Choose the correct answer.
2.

Which of the options reflects a core capability in SAP BTP?

Choose the correct answer.
3.

How can you create an Incident in SAP Service Cloud Version 2?

Choose the correct answer.
4.

What service process support tool can be used to control the speed of response in SAP Service Cloud Version 2?

Choose the correct answer.
5.

Which feature of AI can you use in SAP Service Cloud Version 2?

Choose the correct answer.
6.

Which of the following is a main feature of SAP Service Cloud Version 2?

Choose the correct answer.

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