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Configuring SAP Sales and Service Cloud as an Administrator
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Integration with Groupware
Introducing SAP Sales and Service Cloud
Uncovering features and functions of SAP Sales and Service Cloud
10 mins
Discovering resources
10 mins
Quiz
Preparing for the implementation project
Preparing SAP Sales and Service Cloud to meet the customer's needs
Creating and managing business roles
Managing master data
Discovering integration
Transferring data to SAP Sales and Service Cloud
Configuring personalization and extensions
Integrating mobile devices with SAP Sales and Service Cloud
Utilizing reports and analytics
Preparing to Go Live
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Integration with Groupware
Objective
After completing this lesson, you will be able to
discover the benefits of integration between SAP Sales and Service Cloud and Groupware.
Integration with Groupware
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