Introducing SAP Sales and Service Cloud

Preparing for the implementation project

Preparing SAP Sales and Service Cloud to meet the customer's needs

Creating and managing business roles

Managing master data

Discovering integration

Transferring data to SAP Sales and Service Cloud

Configuring personalization and extensions

Integrating mobile devices with SAP Sales and Service Cloud

Utilizing reports and analytics

Preparing to Go Live

Tell us what you think

We want to create the best possible experience for our learners. Your feedback helps us to improve the experience for everyone.

Knowledge quiz

It’s time to put what you’ve learned to the test, get 3 questions right to pass this unit.

There are two correct answers.

Merge change projects during system upgrades to ensure consistency.

Support users with business role and authorization provisioning.

Turn over all system monitoring and integrations to SAP Support.

Create change projects in the productive tenant when business requirements change

Choose the correct answer.

Local change project

Remote change project

SDK change project

Local merge process

There are two correct answers.

Avoid Go-Lives

Avoid merging change projects

Avoid assigning business roles

Avoid system monitoring

Choose the correct answer.

When the initial project is set to live.

Never, all change projects must occur in the Test system.

Only when all other change projects have been completed.

After data migrations have been completed.

Learning