Differentiating GROW and RISE with SAP

For new customers, GROW with SAP accelerates and streamlines the cloud transformation with a customized methodology to quickly implement and benefit from cloud ERP.

New customers are often looking for a solution they can get up and running quickly with standardized business processes, and prefer their cloud provider to manage their infrastructure. These characteristics align with SAP S/4HANA Cloud Public Edition as the ready-to-run cloud ERP that's always on the latest release and managed by SAP.

SAP S/4HANA Cloud Public Edition is always implemented in a greenfield (new implementation) scenario. Because customers always start with the standard best practice business processes, the time to go-live can be as little as four weeks. The combination of the software and resources provided throughout the transformation journey gives customers everything they need to be successful.

For SAP customers looking to modernize on-premises systems, RISE with SAP is tailored to enable an easy transition to cloud ERP at a pace comfortable for the customer.

Existing customers often require a higher degree of customization in their processes, prefer to innovate at their own pace, and need more control over their solution. These characteristics align with SAP S/4HANA Cloud Private Edition as the tailored-to-fit cloud ERP that adapts to an organization's unique transformation.

SAP S/4HANA Cloud Private Edition can be implemented in a greenfield (new implementation) or brownfield (system conversion) scenario. It's also common for customers to implement both SAP S/4HANA Cloud Public and Private Edition in a two-tier ERP scenario. The combination of the software and resources provided throughout the transformation journey gives customers everything they need to be successful.

Decisions made in one corner of the business inform and enhance what's happening in another. Processes and insights flow freely, enabling real-time collaboration, adaptability, and sustainability.

With that said, SAP is evolving to address the interconnected challenges of modern enterprises. Rather than offering isolated solutions, SAP now aligns its comprehensive, integrated suite of applications, data, and artificial intelligence (AI) to the priorities of specific customer personas. These packages are modular, allowing customers to adopt solutions tailored to their needs while connecting and optimizing every business function.

This shift recognizes that business disruptions, like supply chain issues or talent gaps, create ripple effects across the enterprise. By focusing on personas, SAP ensures that its solutions empower each leader to address their unique challenges while fostering collective success.

Detailed information about the SAP Business Suite packages is available through dedicated Learning Journeys (these are only accessible by SAP employees and partners), and pricing information is publicly available on the SAP website.

Partners deliver advisory, implementation, and application management services to facilitate a seamless transition to the cloud for customers.

This includes guiding a customer through a greenfield, brownfield, or selective data transition by configuring business processes, developing extensions, setting up integrations, migrating data, and conducting business process tests.

Other partners in the application management arena support customers by planning and coordinating release upgrade preparation and follow-up activities, and/or delivering continuous application management operations as a third party support service on top of the support SAP provides.

SAP has modernized its services and support offerings to better align with the needs of cloud-based digital transformations. The framework is designed to provide a continuous journey from onboarding to optimization, moving away from traditional reactive support toward proactive, value-driven engagement.

Foundational

The Foundational plan is included with every SAP cloud solution. It includes the essential solution for project management and monitoring system health, SAP Cloud ALM. Customers have access to self-service onboarding and advisory content and have mission-critical support for their cloud solutions.

Advanced

The Advanced plan builds on the Foundational plan to add dedicated sessions with SAP support colleagues for innovation and adoption guidance, activation and optimization sessions, and AI-driven quality and process guidance. There are also enhanced-support Service Level Agreements (SLAs) on top of the mission-critical support SLAs available in the Foundational plan.

Max

The Max plan builds on the Advanced plan to add a high-touch level of support from SAP. There are cross-solution process improvement services, transformation advisory services, tailored AI use case adoption services, and a dedicated manager focusing on the success of the customer's implementation. Customers also receive premium support response SLAs and support case management assistance.