Maintaining Invoice Payments

Objective

After completing this lesson, you will be able to manage vendor reimburesements, failed payments, and additional payment actions required to complete payments.

Vendor Payment Monitoring Overview

Invoice Pay provides complete management of the entire invoice lifecycle—from invoice receipt to final payment—within a single system. It enables automated payments, scheduled daily or grouped by the optimal pay date according to each vendor’s terms.

Payment Managers can adjust individual pay dates and amounts, and they have access to all records to respond to inquiries from internal employees or suppliers. Payment Release Managers control when to release payment batches for approved invoices to payment providers, ensuring timely payment to suppliers.

SAP Concur Payments tab showing an empty Payment Batch List with search and filter options.

Manage Vendor Reimbursements

To search for a payment batch:

Steps

  1. Navigate to Invoice > Payments > Monitor Payments.

    SAP Concur Payments section with Monitor Payments highlighted and the Payment Batch List displayed with no payment batches found.
  2. Use the filter options in conjunction with one another to search for the payment batch.

    SAP Concur Payment Batch List screen with Monitor Payments selected in the left menu and an empty batch table shown.

Failed Payment Management

Funds for failed payments are returned to the client’s bank account. The return process can vary by banking system and receiving bank and is not controlled by SAP Concur. The return process can vary by banking system and receiving bank and is not controlled by SAP Concur.

You can resolve failed payments by rescheduling invoice payments to the next payment batch, changing the due date, or marking the invoice as Client Pay (and pay outside of Invoice Pay).

To resolve failed payments:

  • If the failure is due to invalid banking information, you must mark the invoice as Client Pay and pay the invoice outside of Invoice Pay.
  • If the payment is due to insufficient funds, you can reschedule invoice payment in the next available payment batch (via a payment demand) where the batch close.

Take Action on Payment Batches

To take action on a payment batch:

Steps

  1. In the Payments section, select Monitor Payments.

  2. Search for payment demands associated with the inactive funding account.

  3. Select Actions > View Payment Demands.

  4. Select the desired payment demand and then select the desired action.