Discovering Support from SAP - Your Intelligent Companion

Choosing the Right Support Path

Interacting with SAP´s Support - Let´s Bring Out Our Best, Together

Checking out the Latest Support Updates

Objective

After completing this lesson, you will be able to summarize the latest updates of SAP´s Support

What´s Trending

Jane says: Check out what is trending at SAPss support and stay ahead of the curve.

Joule in SAP for Me

Banner describes Joule in SAP for Me as SAPss new unified entry point into SAP for ME using conversational and agentic AI.

Check out the Community blog and Leadership Feature to learn more.

SAP Support Experience with Agentic AI

Banner highlights support experience with Agentic AI automating and optimizing case management.

Learn more about Agentic case resolution – Accelerating AI In Suppo... - SAP Community

SAPs Preventive Customer Risk Mitigation

Banner highlights Preventive Customer Risk Mitigation monitoring your environment and predicting emerging risks.

Note

Watch the following video to learn more about SAP's invisible support and get started:

https://dam.sap.com/mac/u/a/PSLGMT2?rc=10&doi=SAP1308311.

Support Proficiency

Banner introduces support proficiency designation for partner in SAP Finder empowering customers to choose partners with trusted support expertise.

Read more: Support Proficiency

Support Accreditation 2026

Banner highlights that support accreditation 2026 release is live.

Check out What is new in the 2026 Support Accreditation release.

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