Managing Applications During the Entire Lifecycle

Besides assisting with issues arising, SAP’s Support helps you onboard and run your SAP solution smoothly.

As part of the Foundational Success Plan, customers (or partners on behalf) can use both traditional and AI-based capabilities of the application lifecycle management platform SAP Cloud ALM.

This enables you to 

• Deliver results of implementation and change projects faster and with lower cost 
• Reduce business disruptions by accelerating problem detection and resolution 
• Optimize the delivery of SAP Support services 

Supporting these activities in parallel allows you to gain enhanced transparency and to handle dependencies better. 

The following picture provides an overview of the key capabilities for SAP Cloud ALM.

As the graphic illustrates, SAP Cloud ALM helps you to transform your business, optimize with SAP services, adopt the latest innovations, and keep your business running through the following components:

• Methodology
• Operation automation
• AI use cases
• Collaboration
• Integration

SAP Cloud ALM helps you reduce the cost of ownership. It is a native cloud solution. You do not need to invest in hardware, solution operation, maintenance, or licenses for 3rd-party tools.   You will gain a holistic view of your solution, including cloud applications, on-premise systems, and even non-SAP applications.  

As a customer with Foundational Success Plan, you own SAP Cloud ALM already. Feel free to use it!  

SAP Cloud ALM for Operations provides comprehensive features, functions, and processes for operating your solution landscape.

Use it as a central entry point to operate your hybrid, SAP centric landscape across different technologies. You can smooth your operation processes and avoid emergencies. 

• With monitoring and alerting, you can improve business continuity in your SAP landscape by detecting anomalies in business process and application operations and triggering the resolution proactively. 
• You can increase operations efficiency by automating operational tasks 
• You gain end-to-end visibility and alerting across processes, integration, users, applications, and cloud services, with transparency into availability, downtimes, events, and service level agreements (SLAs). 
• The collaboration platform eases connecting line-of-business and IT teams. 

You can use different use cases offered by SAP Cloud ALM: 

• Monitor business processes across distributed and hybrid landscapes. 
• Detect and track integration-related exceptions. 
• Gain visibility into application availability and performance. 
• Observe the health of automated process execution to check for anomalies. 
• Check technical configuration items. 
• Run application health checks. 
• Inform users proactively about upcoming planned events and ongoing degradations or disruptions. 

Apply these holistic observability capabilities with easy setup, AI-assisted configuration, root cause analysis, and issue resolution. 

SAP Cloud ALM for Implementation supports you and your system integration partners while implementing new SAP applications, adapting existing applications to new requirements, or integrating applications with other ones. 

• With faster go-live of your projects, you will not only save on cost. You might even gain advantages by being faster than competition. 
• You can start rapidly due to immediate system availability and easy project-team onboarding. 
• Taking best practices as a foundation for agile project management avoids that your project team needs to start from nothing. 
• You are always up to date regarding project progress. This built-in transparency allows making better decisions. 

With SAP Cloud ALM, you have a comprehensive workspace and harmonized implementation experience for your project team throughout the entire project: 

• Select the project scope and define your to-be process flow. 
• Manage the project tasks, assign them to project team members, and track the status. 
• Document your solution for later reference. 
• Test if the processes work as designed and improve the solution quality if required. 
• Ensure the correct deployment of changes to your production environment. 
• Utilize analytics and reporting capabilities to track the project's progress. 

Use the capabilities of SAP Cloud ALM for Implementation to achieve faster time to value while reducing project cost. 

SAP Cloud ALM for Service makes the delivery of SAP Support services more efficient and transparent.  

• Facilitate smoother and more effective service delivery by enabling all relevant stakeholders to be on the same page. 
• Speed up service delivery by providing shared access to the right resources when needed. 
• Make informed decisions and track the progress of services effectively based on the transparency provided by SAP Cloud ALM. 
• Accelerate the adoption of service outcomes by utilizing standardized and digitized service results and integrating them into your processes.
• Ensure that the service delivery stays on track by quickly identifying and addressing issues. 

Based on the cloud architecture of SAP Cloud ALM, a real-time collaboration is possible during the end-to-end Service Delivery Process. 

• The Service Delivery Center provides a joint view on the status and history of the service delivery. 

• The Service Result application provides easy access to the details of the analysis and service results. The digitized format allows you to highlight focus topics depending on who accesses the result and what information is needed. 

• The Issues & Actions Management application provides the outcome of your service deliveries. You can easily follow up, assign tasks to the correct employees, and monitor the progress. 

Ready to try SAP Cloud ALM? Here are the suggested first steps. 

• Learn more about SAP Cloud ALM by visiting the homepage in SAP Support Portal. 
• Try it out on the public demo tenant. 
• Request your own SAP Cloud ALM tenant via SAP for Me. Partners can use the tenants of their customers on behalf of the customer.  
• After a few setup steps, you can invite your team members to join using SAP Cloud ALM. 

• Use SAP Cloud ALM when implementing new SAP solutions, managing changes, monitoring business operations, or collaborating with SAP’s support.

• Its capabilities for Implementation, Operations, and Service Delivery help you accelerate projects, proactively identify and resolve issues, and improve transparency across your SAP landscape.

• As part of your SAP’s Foundational Success Plan,, SAP Cloud ALM is already available to help you manage your applications throughout their entire lifecycle.