Your experience with SAP’s support is important. The Support Interaction Survey gives you a simple way to share feedback after each case. It helps SAP understand what works well – and what needs optimization.
Sharing Feedback - Your Feedback Matters
Objective
After completing this lesson, you will be able to describe how to use the Support Interaction Survey to share feedback
Introduction
Using the Support Interaction Survey
The Support Interaction Survey appears when you close a case in SAP for Me, or is sent via email for auto-closed cases. It allows you to rate your experience and provide comments.
Why your feedback matters
- Evaluate the quality of support and solutions
- Indicate the effort required to resolve your issue
- Share additional insights through comments
- Request follow-up if your experience was not satisfactory
How it works
- When a case is resolved in SAP for Me, the survey will appear as a pop-up when you confirm the case closure. Please respond to the questions regarding your experience with the case.
Once you have completed the survey, select Submit in the lower-right corner.
What happens next
- SAP reviews all feedback to identify improvement areas
- Low ratings may trigger a follow-up from support managers
- Positive feedback is used to recognize and promote best practices
Summary
The Support Interaction Survey is your direct voice to SAP’s support.
By completing it after each case, you contribute to continuous improvement, recognize great service, and help create even better experiences for yourself and others.