Processing Service Orders with SAP Field Service Management (49X)

Introducing Service Order Processing with SAP Field Service Management
15 mins
Explaining the Integration Between SAP S/4HANA Cloud Public Edition, Service and SAP Field Service Management
70 mins
Explaining Business Roles Used in Service Order Processing with SAP Field Service Management
5 mins
Quiz

Planning Recurring Services (4X5)

Processing Credit Memos in Service Management (4GG)

Processing Intercompany Billing for Service Documents (53Y)

Using Event-Based Revenue Recognition for Service Documents (3M3)

Working with a Solution Order (4GT)

Knowledge quiz

It's time to put what you've learned to the test, get 4 right to pass this unit.

Choose the correct answer.

Perform Prechecks

Manage Solution Orders

Create Maintenance Plan

Manage Service Quotations

Choose the correct answer.

Service Contract

Service Order

Service Plan

There are two correct answers.

Multiple counter plans

Strategy plans

Single cycle plans

Billing cycle plans

Choose the correct answer.

A counter is required.

Services are delivered according to a specific cycle like every two months.

Services are performed when a certain counter reading has been reached or after a certain period has passed (like every two months).

Choose the correct answer.

Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)

Service Planner - Recurring Service (SAP_BR_SERVICE_PLANNER)

Maintenance Planner (SAP_BR_MAINTENANCE_PLANNER)

Configuration Expert - Business Process Configuration (SAP_BR_BPC_EXPERT)

Learning