Backoffice Enhancements

Objective

After completing this lesson, you will be able to identify Enhancements to Backoffice

Creating Simple Search Queries in Backoffice

Boost productivity by setting a search criteria in the simple search, then saving queries for future use. You can also share your saved queries with different user groups to promote collaboration.

Why?

By creating simple search queries and saving them for future use, you can quickly access relevant information without the need to re-create search parameters each time. This saves time and enhances operational efficiency. Additionally, sharing saved queries with user groups promotes collaboration and enhances team efficiency.

Personalization of Advanced Search in Backoffice

Personalize the fields in an advanced search to create a search experience tailored to your needs.

The visibility and the order of attributes in the advanced search condition grid can be personalized at runtime, including:

adding more attributes in the condition grid.
removing existing attributes.
changing the order of attributes.

Why?

Personalizing the advanced search is a great way for users to tailor their search experience to their specific needs, making for a more satisfying and engaging experience. Users can customize the search criteria to focus on relevant attributes, reducing the time spent sifting through irrelevant information and boosting productivity.

Personalization of Editor Area in Backoffice

Personalize the Backoffice editor area to create an environment suited to your needs and working style.

You are allowed to personalize the visibility and the order of tabs and attributes in the editor area at runtime. The personalization includes:

adding more attributes to the specific section.
removing existing attributes from a section.
changing the order of attributes in the section.
hiding existing tabs.
showing hidden tabs.
changing the order of tabs in the editor area.
restoring default.

Why?

Personalizing the editor area is a great way for users to set up a workspace that matches their specific needs and working style, leading to a more engaging and enjoyable experience.

Product Visibility Based on Category and Catalog Version

The visibility of specific products can be restricted to users and user groups based on Category and Catalog Version in Backoffice.

For more information, see Setting Product Visibility.

Why?

The product visibility streamlines the management of visibility for multiple product catalogs to improve your work efficiency and customer satisfaction.

Change Logging for Backoffice Configuration

Change logging for Backoffice configuration enables you to monitor and track modifications made to widgets and cockpit-configuration.

The details of change logs are stored as media items in the Media Storage, allowing authorized users like admin user to download and compare the changes. To manage the large amount of Backoffice configuration media histories due to frequent modifications, data retention is introduced to periodically remove expired histories.

For more information, see Change Logging for Backoffice Configuration.

Why?

Use change logging to monitor and track any modifications made to Backoffice configuration to improve the security.

Navigating to CX AI Toolkit from Backoffice

Launch the CX AI Toolkit instantly by clicking the Open CX AI Toolkit button in the Backoffice top system bar.

Why?

Users can quickly launch the CX AI Toolkit in a new tab with a single click, saving time and effort compared to manual navigation or searching for the toolkit, thereby boosting productivity.

Feature Activation

This feature is deactivated by default. To activate it, see Activating Navigating to CX AI Toolkit from Backoffice.

WalkMe Integration with Backoffice

WalkMe is now integrated into Backoffice, allowing for on-screen user guidance, assisting users in navigating through complex workflows. New content will be incrementally added and released as it becomes available.

WalkMe in Backoffice is disabled by default. For information on enabling WalkMe, see Enabling WalkMe.

Why?

The on-screen user guidance decreases the learning curve, reduces errors, and boosts user productivity, ultimately enhancing the overall user experience.

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