SAP CX AI Toolkit for Commerce

This advanced AI agent helps customers find and compare products through natural conversation, making the shopping experience intuitive and efficient.

Create the configuration of a shopping agent for your commerce storefront to recommend products to your customers and answer their questions.

You can test your Shopping Agent in the playground when configuring it. The playground allows you to validate the agent's behaviors and responses before it's enabled on the storefront for customers.

For details, see: Create a Shopping Agent

Shopping Agent can process unstructured data in various formats. You provide this data in SAP Commerce Cloud which becomes part of the agent's knowledge base.

The data that the Shopping Agent has access to and understand can come in various media files and document formats. For example, you can include PDFs of your product specifications, and the Shopping Agent can answer questions from customers based on this knowledge. These products or catalogs must be attached to data available in SAP Commerce Cloud. The following documents and media files are accepted:

• .png | .jpeg | .webp
• .pdf
• .pptx | .docx | .xlsx
• .csv
• .txt | .text

To use it with the Shopping Agent, you can upload media type attachments to the products in SAP Commerce Cloud.

You can now configure product availability in the Agent Settings of the Shopping Agent. The capability was previously only available in the Shopping Agent API.

For details, see: Agent Capabilities and Extension

The Shopping Agent can tailor recommendations by filtering your SAP Commerce Cloud inventory based on attributes. For example, you can filter products by region to only show products available in the customer's region. This feature ensures that customers see and engage with the relevant products.

For details, see: Filter by Attributes

You can choose the tone of the Shopping Agent for its conversations with customers to fit your brand voice.

For details, see: Usage Scenarios for Shopping Agent

The Shopping Agent offers many capabilities that you can activate as subagents. They allow the agent to handle specific questions and tasks for your customers.

Product Availability for Shopping Agent

Shopping Agent now returns information about product availability from SAP Commerce Cloud when asked about quantities. It can also perform actions like adding a specific quantity to a cart, depending on its configuration. This new capability can be activated in the Shopping Agent API.

Order Status for Shopping Agent

Customers can now ask the Shopping Agent to retrieve information about their orders, reducing the number of requests for customer service. This new capability can be activated in the Agent Settings or in the Shopping Agent API.

Tracking in Order Status for Shopping Agent

Tracking information from SAP Commerce Cloud, such as the status and ID, is now included in the order status capability of the Shopping Agent. This added information provides a convenient and transparent way for customers to track their orders.

Configuration of the Digital Service Agent in the Shopping Agent

Configure the Digital Service Agent in the Agent Settings of the Shopping Agent to combine the functionalities of the two agents. This capability enhances customer service by ensuring accurate responses to distinct customer inquiries, improving the overall user experience.

Add to Cart for Shopping Agent

Customers can now ask the Shopping Agent to add a product to their cart for a more seamless shopping experience. This new capability can be activated in the Agent Settings or in the Shopping Agent API.

For details, see: Agent Capabilities and Extension

You can now download chat logs for the Shopping Agent under AI Agents > Actions > Download Logs.

You can now create and publish values for product type attributes, which can also be leveraged in developing new custom AI tools.

You can also consider relevant product documents in the generation of product attribute values for existing product attributes.

For details, see: Product Attributes

Create custom templates for generating descriptions for your products with full control over the structure, tone and length and maintain consistency across all products.

For details, see: Product Description Templates

The improved classification attributes section allows you to modify attributes for classification classes, and displays data only for the selected catalog and version.

For details, see: Classification Attributes

A new tool called "Summary of Product Reviews" has been provided to generate a summary based out of all the reviews for a product.

For more details, see: Summary of Product Reviews

You can now add text or images as overlays to customize or update your existing product images.

For more details, see: Add Image Overlays

In the Product Images tool, you can now remove or replace specific objects in an image.

For details, see: Edit Objects

You can now write the prompt for Product Images in any supported languages.

For more details, see: Product Images

The publish functionality transfers AI-generated product images from SAP CX AI Toolkit to SAP Commerce Cloud, so you can efficiently update product images in the commerce catalog.

For more details, see: Generate a Single Product Image

You can create Digital Service Agents in SAP CX AI Toolkit to answer common inquiries from customers based on your business knowledge.

For more details, see: Create a Digital Service Agent

The AI tool Ask About This Product is enhanced to include answers generated from product reviews.

For details, see: Ask About This Product

The Visual Search feature is enhanced with Visual Information Extraction option that helps you to extract information from an image using specific instructions.

For more details, see: VIsual Search

Commerce functionalities now accommodate all languages available in the Commerce Backoffice, expanding beyond the previous limit of 20 supported languages.

For details, see: Organization Configuration

The Commerce data generation capabilities are enhanced with support for the following additional languages:

For details, see: Product Descriptions

You can now integrate SAP CX AI Toolkit with your external system through the External PIM System and OCC Configuration.

For more details, see: Extend Integration

You can also update your external PIM configuration to include a URL for adding attribute values to the external data model.

For details, see: External PIM System

Administrators can now (re)synchronize data for product and classification catalogs selected during integration setup.

For more details, see: Data Synchronization

Administrators can integrate custom product models from your Commerce system, which are extensions of the existing product model. Based on the chosen product model, you can configure its associated attributes.

You can now choose which product attributes to include during the integration of your SAP Commerce Cloud application. You can include the product attributes either while creating a new integration or edit an existing integration.

The following scenarios are changed:

• The product detail card is enhanced to include the product attributes.
• The Ask About this Product feature also uses the product attributes to generate answers.
• The product description generation screen includes the option to select the product attributes.

For more details, see: Integrate a New Commerce Tenant