Objective
Enhanced SAP Fiori user experience in process analytics is only available with SAP Master Data Governance on SAP S/4HANA.
The figure shows a typical diagram.
Summary about the dashboard displaying relevant process information for business partners/products:
The figure shows change request related cards on the overview page for products and business partners:
From every change-request-related card of the Master Data Process Overview, you can navigate to the Change Request Analysis app for further drill-down and analysis.
The Change Request Analysis app includes Dimensions for Week, Month, and Year of Creation and Completion. For more details see SAP Note 3285372.
The figure shows consolidation and mass change-based cards for business partners and products. They contain the following:
From every Consolidation or Mass Process-related card of the Master Data Process Overview, you can navigate to the Change Process Analysis app for further drill-down and analysis.
You can use the filter bar to restrict the results shown on the cards from this app.
The Created On field enables you to filter for objects created during a specific period of time.
The figure shows the usage of the filter for change-request-based cards and the filter for consolidation and mass-processing-based cards.
The figure illustrates the use of the variant management.
The Share menu allows you to work with content outside the app, so you can save your view as tile or send it as e-mail.
The figure shows the use of the filter for business object type.
The cards on an overview page provide you with one-stop information on the work due and the work done for the individual user as well as a set of processes:
The change-request-based cards on the overview page for financial data provide the following:
From every change-request-related card of the Master Data Process Overview, you can navigate to the Change Request Analysis app for further drill-down and analysis.
The figure shows the access to the two predefined application views Controlling and Accounting.
To use predefined application views Controlling and Accounting, implement the note 2678488 or the corresponding support package.
This card displays the number of open change requests grouped by edition, change request status, and change request type.
It provides insights into the current workload and can help to optimize the processing time of the open change requests and editions.
This card displays the number of editions grouped by edition status.
It allows the navigation to the MDG Editions application. The MDG Editions application shows all available editions.
This card displays the number of open change requests grouped by change request status and by change request type.
It provides insights into the current workload and allows you to trigger the processing of open change requests and to optimize the processing time of change requests.
This card displays the total number of change requests grouped by Status, by Change Request Type, or by Change Request Date.
It provides insights into the workload of change requests created and allows you to predict future trends based on this set of data.
This card displays the number of all open change requests in the system that exceed the defined due date and/or violate a defined Service Level Agreement (SLA).
The overdue change requests are sorted by days overdue.
It allows you to trigger the processing and to analyze the process delay.
This card displays the number of rejected change requests grouped by reason of rejection.
It gives an overview of the volume of rejections and of the most used reasons for rejection. This analysis of rejected change requests can support process improvement, thereby reducing the number of rejections over time.
This card displays the number of change requests with your participation grouped by change requests created by you and change requests with your workflow involvement.
It provides an overview of the number of change requests where you are involved in the change requests processing and also allows you to analyze all change requests with your involvement.
All processable change requests are grouped by Open, all final-check-approved by Finally Approved, and all final-check-rejected by Rejected.
This card displays the number of open change requests that are older than 48 hours grouped by the logical action.
This permits the user to react to the delays and analyze the root causes as well as to trigger, if appropriate, subsequent processing.
This card displays the five longest running open change requests sorted from the oldest change request on the top of the list to the to the newest change request.
It provides insights to analyze the long running change requests and to trigger the processing of these change requests with the goal to improve the overall change request processing and to reduce the number of long-running change requests.
This card displays the number of days of the average processing duration of finalized change requests grouped by change request type and change request priority.
It provides insights on how to optimize the processing time by comparing change requests of selected change request types or change request priorities.
This card displays the number of open consolidation and mass processes grouped by status.
It provides insights into the current workload and can help to optimize the processing time of the open consolidation and mass processes.
This card displays the number of finished consolidation and mass processes by date.
It provides insights into the workload coming from consolidation and mass processes and might allow future trends to be predicted based on this set of data.
This card displays the number of days of the average processing duration of consolidation and mass processes sorted by process goals and grouped by finished or open consolidation or mass processes.
It provides insights on how to optimize the average processing time by comparing change processes of selected open change processes and finished change processes.
This card displays the number of processed products grouped by process goal or by process template.
The information from this card can provide insights into the current workload and can help to optimize the processing time of open change processes.
This card displays the number of validation errors of the final validation step for finished consolidation and mass processes by date.
You can navigate from this card to the Change Request Analysis for Products app to drill down to a selected validation error for analysis.
This card displays the number of product attributes that have been changed grouped by product table.
The information from this card can provide insights into the size and workload of finished change processes and can help to optimize the overall processing of change processes.
Change Request Analysis apps offer one-stop information in a highly flexible analysis tool for change request root cause analysis. This highly flexible tool facilitates the monitoring of process quality issues that are related to change requests using various drill-down dimensions
With Change Request Analysis apps, you can:
Analyze change request processes using different drill-downs on dimensions, such as status, priority, and business object type.
Use graphical or compact filters for selecting your change requests, time-frame, status, and so on, to analyze the process data.
Keep track of the average change request processing time.
Navigate to the selected change request.
The figure shows the basic functionality of the analytical list page (ALP).
All apps implement the SAP Fiori analytical list page (ALP) floorplan and share the same behavior (see https://experience.sap.com/fiori-design-web/analytical-list-page/):
This is a versatile and powerful analysis tool.
The layout of the analytical list page is quite flexible. Depending on the state of the analytical page header and the view in the content area, different content is displayed.
The expanded page header allows users to display either the visual filter bar or the filter bar by using the button.
The content area shows different visualizations of the selected data. It can display either a hybrid view, a chart-only view, or a table-only view. The analytical list page always comes with all three views.
In the hybrid view, users can interact with both the chart and table visualizations at the same time. In addition, the analytical list page supports a chart-only view and a table-only view.
The figure of the Chart View visualizes the data in the chart-only view.
The figure of the Table View visualizes the data in the table-only view.
With SAP Master Data Governance on SAP S/4HANA 2020, a new process analytics framework was delivered: Change Request Analytics by Master Data Attributes. This framework provide analytics capability to enable your master data specialists to get real-time insights into change request processes by master data attributes and organizations.
With this analytics capability, you can monitor open and completed change requests for your master data by attributes and organizations, and identify and fix process gaps, bottlenecks, and errors.
You can also get process transparency for different master data dimensions and analyze and compare process efficiency, answering the following questions:
The framework offers the flexibility to allow key users to configure analytics requirement to analytics reports.
The solution is based on analytics CDS views, which is a widely used technology in SAP S/4HANA analytics. The main purpose of the framework is to support you in generating such analytics CDS views for your data model entity type. Based on the analytics CDS views, various analytics tools, such as Smart Business Generic Drilldown reports, Web Query, Analytics Path Framework, and SAP Analytics Cloud, can be used as a UI layer.
Note
A detailed step-by-step guide is available: Get Your MDG Change-Request Analytics Drilldown by Master Data Attributes and Organization Data | SAP Blogs
You can configure Analytics CDS views for all the master data governance data models your business user requests, including custom data models.
To start the configuration of your CDS views, go to: MDGIMG→General Settings→Process Analytics. There, you find all required steps you need to perform.
The capabilities are as follows:
In one click, generate ready-to-use Analytics CDS views for all master data governance data models, including custom data models.
Navigate in MDGIMG customizing to: General Settings→Process Analytics→Generate CDS Views for Process Analytics.
Choose a name, a data model, and a main entity type for your data analytics query and enter a local package to store the generated CDS views.
On the second level, choose attributes in Field Selection that you would like to use to drill down the master data (for example, Product, Business Partner, and G/L Account) and further analyze the change request.
Note
In the analytics report, it always shows the final value of the master data, no matter which intermediate values have been processed by the change request
Note
Regardless of whether you’re in a development, test, or production system, the master data governance data model must be activated individually. Therefore, your configured CDS view also needs to be individually generated in each system.
Note
Reducing the number of attributes and entity types under one analytics CDS view may increase performance. As a general recommendation, use only one or two entity types
Once you get the success message, you should be able to check the CDS view in ABAP Development Tool or SE11.
Based on the generated analytics CDS view, you can configure the smart business report for your needs.
Based on the generated analytics CDS view, you can create a dashboard in SAP Analytics Cloud.
Out-of-box process analytics in master data governance on SAP S/4HANA enables master data specialists to:
The figure provides an overview of existing apps to monitor and to analyze open and completed work items. SAP Master Data Governance delivers six apps for SAP delivered models: Business Partner, Product, and Financials and it is easy to enable for custom models.
The apps enables master data specialists and analysts to monitor ongoing governance processes, and identify and fix process gaps, bottlenecks, and errors. The apps help answer the following types of questions:
Master data specialists can use the apps to navigate directly to problematic change requests to fix the problems. The apps also provide workload transparency for responsible organizations.