/
Browse
/
Courses
/
Streamlining Customer Support and Orders with SAP Commerce Cloud
/
Introducing Order Management in SAP Commerce Cloud
Introducing Order Management in SAP Commerce Cloud
Introducing the Standard Order Management Workflow
4 min
Introducing the Order Management User Interfaces
5 min
Quiz
Setting up your Order Management Configuration
Creating your Basic Configuration for Order Management
7 min
Configuring Sourcing and ATP Formulas
12 min
Quiz
Processing Orders
Introducing the Standard Order Management Flow
4 min
Versioning and Splitting Orders
6 min
Canceling and Returning Orders
6 min
Quiz
Supporting Customers
Introducing the Customer Support User Interface
6 min
Ticketing Scenarios in SAP Commerce Cloud
10 min
Using the Assisted Service Mode
9 min
Quiz
Managing Product Returns, Reviews, and Protecting Customer Data
Handling Product Returns
7 min
Managing Product Reviews
6 min
Protecting Customer Data
11 min
Quiz
Introducing Order Management in SAP Commerce Cloud
Introducing the Standard Order Management Workflow
4 min
Introducing the Order Management User Interfaces
5 min
Quiz
Setting up your Order Management Configuration
Creating your Basic Configuration for Order Management
7 min
Configuring Sourcing and ATP Formulas
12 min
Quiz
Processing Orders
Introducing the Standard Order Management Flow
4 min
Versioning and Splitting Orders
6 min
Canceling and Returning Orders
6 min
Quiz
Supporting Customers
Introducing the Customer Support User Interface
6 min
Ticketing Scenarios in SAP Commerce Cloud
10 min
Using the Assisted Service Mode
9 min
Quiz
Managing Product Returns, Reviews, and Protecting Customer Data
Handling Product Returns
7 min
Managing Product Reviews
6 min
Protecting Customer Data
11 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 2 right to pass this unit.
1.
Which capabilities are included in Order Management of SAP Commerce Cloud?
There are two correct answers.
Orchestrating and processing customer orders efficiently
Managing the journey from order placement to delivery
Providing advanced financial accounting and tax auditing
Full access to SAP Order Management Services
2.
Which Backoffice tool is used by a warehouse manager to print pick slips and confirm consignments?
Choose the correct answer.
Backoffice Administration Cockpit
Backoffice Order Fulfillment Cockpit
Backoffice Customer Support Cockpit
Backoffice Warehouse Management Cockpit