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Streamlining Customer Support and Orders with SAP Commerce Cloud
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Setting up your Order Management Configuration
Introducing Order Management in SAP Commerce Cloud
Introducing the Standard Order Management Workflow
4 min
Introducing the Order Management User Interfaces
5 min
Quiz
Setting up your Order Management Configuration
Creating your Basic Configuration for Order Management
7 min
Configuring Sourcing and ATP Formulas
12 min
Quiz
Processing Orders
Introducing the Standard Order Management Flow
4 min
Versioning and Splitting Orders
6 min
Canceling and Returning Orders
6 min
Quiz
Supporting Customers
Introducing the Customer Support User Interface
6 min
Ticketing Scenarios in SAP Commerce Cloud
10 min
Using the Assisted Service Mode
9 min
Quiz
Managing Product Returns, Reviews, and Protecting Customer Data
Handling Product Returns
7 min
Managing Product Reviews
6 min
Protecting Customer Data
11 min
Quiz
Introducing Order Management in SAP Commerce Cloud
Introducing the Standard Order Management Workflow
4 min
Introducing the Order Management User Interfaces
5 min
Quiz
Setting up your Order Management Configuration
Creating your Basic Configuration for Order Management
7 min
Configuring Sourcing and ATP Formulas
12 min
Quiz
Processing Orders
Introducing the Standard Order Management Flow
4 min
Versioning and Splitting Orders
6 min
Canceling and Returning Orders
6 min
Quiz
Supporting Customers
Introducing the Customer Support User Interface
6 min
Ticketing Scenarios in SAP Commerce Cloud
10 min
Using the Assisted Service Mode
9 min
Quiz
Managing Product Returns, Reviews, and Protecting Customer Data
Handling Product Returns
7 min
Managing Product Reviews
6 min
Protecting Customer Data
11 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 4 right to pass this unit.
1.
Where does a business user manage and activate Availability to Promise formulas in SAP Commerce Cloud?
Choose the correct answer.
Order Fulfillment Cockpit
Base Store View
Product Cockpit
Backoffice Administration Cockpit
2.
Which physical infrastructure components are defined in SAP Commerce Cloud to establish fulfillment locations?
There are two correct answers.
Warehouse
Point of Service
Base Store
Shop
3.
Which sourcing strategy ensures that an entire order is shipped from a single fulfillment location in one shipment?
Choose the correct answer.
Pickup strategy
No restrictions strategy
No splitting strategy
Distance strategy
4.
Which variables are used as default sourcing factors to evaluate and prioritize warehouse locations?
There are two correct answers.
Distance
Shipping cost
Priority
Warehouse size
5.
What is a typical scenario in which you will find future stock information offered to customers?
Choose the correct answer.
High turnover scenarios, where stock is constantly being replenished.
In B2B scenarios, where customers need to know exactly when their products will be available.
In every B2C scenario
Typically only in the travel industry.