An essential component of enablement success is the ability to effectively analyze the learning needs and requirements of distinct groups. Learning needs analysis (LNA) is a methodical process that aims to identify areas of required knowledge and skill gaps of intended audiences, such as project team members and business users.
This analysis provides a comprehensive definition of the specific enablement content that is necessary for each target group. It includes appropriate delivery methods, good timing for delivery, and the level of effort required for achieving desired outcomes.
To identify the different target groups' needs and their required knowledge level, explore the following figure.
For an SAP implementation, your main focus is on two target groups:
- The IT team and project team who need enablement at an early stage of the project, to ensure that project team members can contribute effectively to the design, configuration, and implementation of the solution.
- The users who require enablement tailored to their specific role in the business/organization.