Explaining the Business Roles for Service Monitoring and Analytics

Objectives

After completing this lesson, you will be able to:

  • Assign business roles for service monitoring and analytics

Business Roles for Service Monitoring and Analytics (43B)

Business Roles for Testing and Executing Service Monitoring and Analytics (43B)

Business roleBusiness role ID as delivered by SAP
Customer Service ManagerSAP_BR_CUSTOMER_SRVC_MGR
Customer Service Representative - In-House RepairSAP_BR_CUST_SRVC_REP_REPA
Configuration Expert - Business Process ConfigurationSAP_BR_BPC_EXPERT
Sales ManagerSAP_BR_SALES_MANAGER

The above table provides an overview of all the standard business roles that are used when testing and executing Service Monitoring and Analytics (43B).

Note

This information is based on the test script for scope item Service Monitoring and Analytics (43B), which can be found on and downloaded using the SAP Signavio Process Navigator (using the URL https://me.sap.com/processnavigator).

These roles can be used as a template to create your own business roles for your business users working with Service Monitoring and Analytics (43B).

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