Business Roles for Testing and Executing Service Monitoring and Analytics (43B)
| Business role | Business role ID as delivered by SAP |
|---|---|
| Customer Service Manager | SAP_BR_CUSTOMER_SRVC_MGR |
| Customer Service Representative - In-House Repair | SAP_BR_CUST_SRVC_REP_REPA |
| Configuration Expert - Business Process Configuration | SAP_BR_BPC_EXPERT |
| Sales Manager | SAP_BR_SALES_MANAGER |
The above table provides an overview of all the standard business roles that are used when testing and executing Service Monitoring and Analytics (43B).
Note
This information is based on the test script for scope item Service Monitoring and Analytics (43B), which can be found on and downloaded using the SAP Signavio Process Navigator (using the URL https://me.sap.com/processnavigator).
These roles can be used as a template to create your own business roles for your business users working with Service Monitoring and Analytics (43B).