Using SAP Fiori Apps to Submit Supplier Warranty Claims

Example SAP Fiori Apps for Warranty Claim Management - Supplier Recovery Processing (5HR)

The Manage Supplier Claims tile on the home screen

The SAP Fiori app used to create a supplier warranty claim is called Manage Supplier Claims. Once a role based on the template role Claims Analyst (SAP_BR_CLAIMS_ANALYST_COMPL) has been assigned to a user, the SAP Fiori app can be found in the tile group called Manage Supplier Claim.

Two screens: The Manage Supplier Claims screen, with the Supplier Facing Claim highlighted; this highlight is linked to the Claim screen

You start by creating a claim and specifying all relevant information for the claim such as the supplier, the equipment, the damage and the repair date. Other information concerns the claim source and the items and time (including costs) required to repair the equipment.

The Claim Item screen, with the Material and Return Parts status fields highlighted

A claim requires one material with the indicator set Part Causing Damage. You also specify the amount associated with this part. The field Return Parts Status can be used to trigger a process where a specific part is returned to the supplier.

The Claim screen, with the processing status and process actions highlighted

The claim can be sent automatically to the supplier. The processing status Waiting for Supplier Response is an indication that the claim has been sent. In the Output Management part of the screen, a print preview can be opened of the PDF that is sent to the supplier.

The Claim screen, with the Processing Status and Decision fields highlighted

Once a supplier response is received, the field Decision can be used to indicate what response to the claim the supplier gave. This controls further processing of the supplier warranty claim.

Two screens, of alternative options for claims: the first screen is for a received supplier response and Processing Status, Approved Net Amount, and Decision fields are highlighted; the second screen is for a rejected claim and the Process Status and Approved Net Amount fields are highlighted.

Possible options for the decision are Approved, where the approved net amount is updated to the value of all items in the claim. Another option is Approved Partially where you have to indicate what amount/part the supplier is willing to reimburse. This total or partial amount can then be posted to SAP S/4HANA Public Edition, finance.

A third option for the decision is Rejected, where the approved net amount is set to zero.

The Claim screen for a closed claim, with a processing status of claim rejected and closed

Once processing of the claim is done, you set the claim to processing status Closed.

Supplier Warranty Claims Overview

The SAP Fiori app called Supplier Warranty Claims Overview can be used to generate a graphical overview of all supplier warranty claims created. You can see all recently created claims, all approved/rejected claims and also all supplier claims still in process.

Three screens: the first is an unnamed screen with Supplier Claims in Process highlighted; this highlight is linked to a highlighted claims row in the second screen, Manage Supplier Claims; the highlighted row in that second screen is linked to the third screen, the Claim screen

From within a graphic, it is also possible to drill down to a list of all claims making up that specific graphic. You can then open one specific claim and start processing this claim.