Performing Adaptation Tasks in SAP Service Cloud

Objective

After completing this lesson, you will be able to adapt SAP Service Cloud to change the user interface.

Performing Adaptation Tasks in SAP Service Cloud

Service Cloud Adaptation

Implementation consultants use the Adaptation mode to configure the User Interface in SAP Service Cloud. The changes made then affect the entire system. Use this feature to tailor the application to meet the specific requirements of the business.

While the types of customizations are endless, some examples include:

Adding a new field to a work center;
Managing the ticket master layout;
Changing field labels;
Setting a field to required, visible or hidden.

Enabling Adaptation

Adaptation mode must first be enabled. To do this select from the User menu→Settings→Adaptation Settings→Enable Adaptation.

How to Use Adaptation to Hide a Field in SAP Service Cloud

Select 'start exercise' below to guide you through a 2-minute practice simulation on how to enable Adaptation and then use the Adaptation mode to hide a field in SAP Service Cloud.

Select 'Open PDF Document' to get a downloadable guide with all the steps for the exercise after you click start.

ExerciseStart Exercise

Summary

To summarize, here are the steps to enable Adaptation in SAP Service Cloud.

Step-by-step arrow diagram for SAP setup: 1. User menu, 2. Settings, 3. Adaptation Settings, 4. Enable Adaptation for customization.

You have now completed Unit 1, where you viewed how an SAP consultant initiates a project by scoping out a client's needs and gathering the requirements of setting up the solution for their business.

In this lesson, we:

Explored the use of Adaptation mode in SAP Service Cloud to tailor the user interface to business needs.
Learned how to activate and enable Adaptation mode.
Practiced making interface changes, like hiding fields, using a hands-on exercise.

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