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Knowledge quiz

It’s time to put what you’ve learned to the test, get all the questions right to pass this unit.

Q1.

Which of the following ways can a customer interact with a service agent using SAP Service Cloud? There are two correct answers.

There are two correct answers.

Work Requests

SAP FSM Integration

E-mail

Chat

Q2.

Which configuration task would be completed in Fine tuning? Choose the correct answer.

Choose the correct answer.

Configure warranties.

Define a range of numbers.

Activate maintenance plans.

Add a country.

Integrate with external systems.

Q3.

Which one of the following statements about Adaptation is true?

Choose the correct answer.

Is used to activate Integration of SAP S/4HANA Master Data.

Is accessed from the Fine tuning menu.

Changes will impact all users, always.

Can create a new Mash Up.

Is enabled by selecting it in company settings.