Knowledge quiz

It’s time to put what you’ve learned to the test, get all the questions right to pass this unit.

Which of the following ways can a customer interact with a service agent using SAP Service Cloud? There are two correct answers.
There are two correct answers.
Which configuration task would be completed in Fine tuning? Choose the correct answer.
Choose the correct answer.
Which one of the following statements about Adaptation is true?
Choose the correct answer.

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