SAP Service Cloud Overview

Configuring Tickets in SAP Service Cloud

Configuring Customer Interaction in SAP Service Cloud

Managing Service Objects in SAP Service Cloud

Setting up Maintenance Plans and Contracts in SAP Service Cloud

Integrating SAP Service Cloud to Other Solution Areas

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Knowledge quiz

It’s time to put what you’ve learned to the test, get 3 questions right to pass this unit.

Choose the correct answer.

Activate maintenance plans.

Add a country.

Integrate with external systems.

Define a range of numbers.

Configure warranties.

There are two correct answers.

E-mail

Work Requests

Chat

SAP FSM Integration

Choose the correct answer.

Is used to activate Integration of SAP S/4HANA Master Data.

Is enabled by selecting it in company settings.

Is accessed from the Fine tuning menu.

Changes will impact all users, always.

Can create a new Mash Up.

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