Organization: Integration of SD and SAP S/4HANA Service
The SAP S/4HANA Service main process is fully integrated with many other key capabilities within the system. This integration is dependent on the relationship of organizational elements within the system. It integrates SD organizational structure elements with the organizational structure specific for SAP S/4HANA Service.
SD Organizational Structure
A Company represents a consolidation unit to which company codes can be assigned. This organizational unit is optional.
A Controlling area identifies an organizational element where costs and revenues are analyzed. Each company code is assigned to a controlling area. A controlling area can consist of one or several company codes that operate in different currencies. All related company codes must use the same operational chart of accounts. All intra-enterprise allocation transactions represent the objects of the same controlling area only.
A Plant represents an organizational element within a company which produces goods, distributes goods, and offers services. It can only report to one company code. A company code can be assigned to many plants. Plants can be used for the purposes of valuation.
A Storage Location identifies an organizational element that enables you to differentiate the material stocks within a plant.
A Sales Organization is responsible for the sales and distribution of goods and services. It can be structured regionally or according to products. Each sales organization is assigned to a company code, which is a company.
A Distribution Channel is the path through which goods and services reach the customer.
A Division represents a grouping of the products to be sold. Each material to be sold is assigned to a division.
A Sales Area is a combination of a sales organization, distribution channel, and division. When the system is configured, the permitted sales areas are defined.
SAP S/4HANA Service Organizational Structure
Organizational Management in SAP S/4HANA Service allows you to map your service and sales structure. You can characterize your organizational units by organizational and general attributes. Additionally, you can define rules to determine the responsible organizational unit.
Organizational Management in SAP S/4HANA Service offers you a flexible tool for handling your company’s task-related, functional organizational structure as a current organizational model.
You can maintain the company structure, including the positions and employees, and assign specific data (attributes) to the organizational units.
The organizational model will be used for organizational data determination within the SAP S/4HANA Service scenario for Sales and Service.
Compared to the classical organizational model, which has already been available in SAP ERP, the use of the organizational model in SAP S/4HANA Service is more comprehensive, flexible, and dynamic.
Functions for Sales and Service
Functions for Service
The following Functions for Service are available:
Service Organization: This is the organizational unit in the service area in which services are planned and prepared. The service organization is responsible for the success of a service area.
Service Team: This is the organizational unit to which service employees are assigned according to tasks and other criteria. It performs service tasks at customer sites (for example, the service technician group).
Functions for Sales
The following functions for Sales are available:
Sales Organization: This involves an organizational unit in sales that structures the company according to sales requirements. It is responsible for the success of a sales area.
Sales Office: This location is responsible for sales of products and services in a particular area.
Sales Group: This is a group of sales employees who are responsible for specific products or services. A sales group has different areas of responsibility in a sales office.
Organizational Model: Assignments to Organizational Units
Organizational units form the basis of an organizational plan. Organizational units are functional units of a company. Depending on how a company is organized, the organizational units may be departments, groups, or project teams.
Positions show the functional task distribution of individual items and their report structures in the organizational plan. Positions are concrete items in a company, which can be occupied by holders, represented by Employees or Users.
Enterprise Organizational Management
As an alternative to the previously described legacy organizational model, the Enterprise Organizational Management can be used.
The enterprise organizational management introduces the enterprise organizational model, which enables direct access to sales organizational structures from S/4HANA Sales and easy use of enterprise service organizations and service teams.
The enterprise organizational model eliminates double maintenance of sales organizational structures and allows multiple assignment of sales offices between sales groups and sales areas. The enterprise organizational model also allows service organizations to be defined not as a form of master data but in Customizing which is directly transported to the production system.
However, after you adopt the enterprise organizational management, some organization related functions are no longer available:
- Interaction Center including Service Requests
- Sales Force Support
- Email Response Management System (ERMS)
- Case Management
- Pre-sales Processes
In the following, you will learn about the Organizational Levels of the Organizational Structure for Service.