Service Contract Management (426)
This scope item enables service contract management.
Service Contract Management with Advanced Variant Configuration (6GU)
The scope item covers service contract creation with configurable products using advanced variant configuration (AVC).
Scope Item 6GU can be integrated with Scope Item 426.
Service Monitoring and Analytics (43B)
This scope item covers all the analytical applications available in service, starting with the service management overview, which helps the customer service manager to analyze various data related to service orders and contracts. This scope item helps to display and monitor issues that impede the fulfillment of service transactions. As a sales manager, you can use the Order to Cash dashboard to analyze incoming and open service orders.
Warranty Claim Management - Customer Claim Processing (63Y)
This scenario lets you create a warranty claim from a customer that can be validated and decided upon. You can then trigger the payment for a reimbursement request.
Warranty Claim Management – Supplier Recovery Processing (5HR)
This scenario lets you to create a warranty claim that can then be forwarded to the respective supplier for a reimbursement.
Credit Memo Processing for Service Management
Service processes can be integrated with Credit Memo processing.
There is no scope item available for Credit Memo Processing for Service Management in SAP S/4HANA Service On Premise.
In-House Repair (3XK)
In-House Repair supports the repair of equipment, based on time-and-material, and fixed price scenarios: it allows you to perform pre-checks, share a quotation, plan and execute the repair, and bill your customer. Use customer returns to run the logistics process.
Intercompany Billing for Service Documents
The process of Intercompany Billing is not available using SAP S/4HANA Service OP 2022.
Procurement for Service Management (3NI)
This scope item covers the integration of service management with procurement. Purchase Requisitions are created with reference to the Service Order line item and subsequent processes are executed. Procurement costs are updated in the service order.
Purchasing of Services including the usage of Service Entry Sheets is not available using Scope Item 3NI.
Recurring Services (4X5)
This scope item encompasses the recurring services planning, scheduling, and execution with reference to the customer service contract and covers single cycle plans (both time-based and counter-based) and multiple counter plans.
Service Management with Advanced Variant Configuration (6GS)
Enable more configuration options to spare parts. This scope item builds on the service management process.
Advanced Variant Configuration is not available for service products in SAP S/4HANA Service On Premise via Scope Item 6GS.
Service Order Management and Monitoring
Service Order Management and Monitoring comprises field services planning and execution. The process incorporates service order creation, release followed by subsequent confirmations, and billing to customer.
There is no scope item available for Service Order Management and Monitoring for S/4HANA Service On Premise, but the process can be configured.
Service Order Management (41Z)
This scope item enables the creation, planning, execution, confirmation, and billing of service orders.
Scope Item 41Z is very similar to Scope Item 3D2.
Service Order Processing with SAP Field Service Management
Service order processing scenarios can be between SAP S/4HANA On Premise and SAP Field Service Management.
- Service Order Processing with Field Service Management
Service Order Processing scenarios can be configured between SAP S/4HANA Cloud and SAP Field Service Management.
There is no scope item available for Service Order Processing with Field Service Management in SAP S/4HANA Service On Premise.
Service Quotation (4GA)
This scope item covers the service quotation process: legally binding offers with fixed conditions made to a customer for the performance of services. It helps customer service managers to provide cost estimates before placing an order. Time and Material (T&M) and Fixed Price based cost estimates are supported with automatic creation of service orders once accepted by the customer.
Corrective Maintenance Service (6AU)
This scope item covers the process of maintaining technical objects as part of a service offering, when a breakdown, failure or malfunction occurs in the Maintenance Service scenario.
Preventive Maintenance Service (6F1)
This scope item covers the process of planning, scheduling, and execution of maintenance services with reference to a customer service contract and covers single cycle plans (both time-based and counter-based) and strategy-based plans.
Customer Returns (BKP)
This scope item deals with the customer return scenario including product inspection, logistical follow-up processing and customer compensation.
Customer Returns for Non-Stock and Service Materials (3TE)
This scope item handles returns order processing of non-stock and service materials including corresponding compensation.
Customer Returns for Sales Kits (5CX)
This scope item supports the customer returns order processing of sales kits in returns management.
Customer Returns with Direct Shipment from Customer to Supplier (1Z3)
This scope item deals with a customer return scenario where the customer sends products directly back to a supplier.
Interaction Center and Service Request Management (41W)
This scope item enables service request management in the Interaction Center.
Lean Customer Returns (BDD)
This scope item deals with the simplified processing of customer returns.
Returnables Processing (BDW)
This process enables the shipping of standard pallets and their return.