Describing Organizational Levels in Maintenance Service


After completing this lesson, you will be able to:

  • Describe Organizational Levels in Maintenance Service

Organizational Levels in Maintenance Service

Organizational Levels in Maintenance Service

Your company wants to implement Maintenance Service with SAP S/4HANA Service. Therefore, you have to clarify the structure of your organization at first.

The organizational levels are structured as follows:


The Client is the highest-level element of all the organizational units. It corresponds to a corporate group with several subsidiaries. Within a client, the system always accesses the same database.

Controlling Area

From the Controlling perspective, one or several company codes are assigned to a Controlling Area to have a common Controlling/Management Accounting over several subsidiaries.

Company Codes

The subsidiaries, with their own financial statements and balance sheets, are defined as Company Codes.

One differentiates between Maintenance Plants and Planning Plants.
Maintenance Plant

The Plant at which the operational systems of a company are installed is called the maintenance plant.


A Maintenance Plant can be split up in various areas, for example Production buildings, hangars, and so on.

Maintenance Work Centers

The units of capacity in plant maintenance are managed as Maintenance Work Centers. Maintenance work centers are assigned to the respective maintenance plant as workshops.

Planning Plant

If maintenance work is planned at this plant, the maintenance plant is also the maintenance planning plant. Locations subdivide a maintenance plant according to location-based criteria, such as site, buildings, and coordinates. A maintenance plant can also be subdivided into plant sections based on responsibility for production. The person responsible for the plant section is the contact person who coordinates production and maintenance (the plant engineer).

A Maintenance Planning Plant (Planning Plant for short) is the organizational unit in which maintenance requirements are planned. These requirements can either come from your own plant or from another maintenance plant assigned to this maintenance planning plant. The planners within a maintenance planning plant are defined by maintenance planner groups.

Maintenance Planner Groups

A person or a team that plans maintenance work.

Organizational Unit

The Organizational Unit (Org Unit) is one of the building blocks in HR (Human Resources) to build up an organizational structure. An organizational unit can be assigned to a maintenance work center. This allows you to specify different teams both from a logistical and an HR perspective.

Personnel Number

The Personnel Number is the business object used in HR to describe an employee with all its different data.

Business Partner

The Business Partner in SAP S/4HANA is the mandatory approach to create master data such as persons, groups of persons and organizations. Examples are customer, vendor, personnel number, and so on. Each personnel number has a mandatory business partner assigned.

SAP User

To log on to an SAP system, every user needs an SAP User, which holds the different logon parameters, the roles combined with access rights, and so on. The SAP User is coupled with the personnel number (and the business partner). So, when a user logs on to an SAP S/4HANA system, all different perspectives and data views of this user are covered.

Maintenance Work Centers

A work center is an organizational unit where work can be carried out. Examples for work centers are as follows:

  • A machine
  • A group of machines
  • A person
  • A group of people

In Asset Management, work centers are used as follows:

  • Responsible work center in the master record of equipment and functional location
  • Responsible work center in a maintenance item
  • Responsible work center in the header of a task list
  • Executing work center in the operations of a task list
  • Responsible work center in the order header
  • Executing work center in the operations of an order

Work centers belong to the master data and provide the capacity that is required to perform a task.

Basic data contains general data such as the work center category, description, and usage.

Capacity data can contain, amongst other data, capacity categories and a capacity profile.

Work center links provide the connection between work centers and other objects in the SAP system. You can link a work center to the following objects:

  • Cost center
  • Qualifications
  • Positions
  • People

The links are valid for certain periods of time.

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