Exploring Analytics in SAP S/4HANA Service


After completing this lesson, you will be able to:

  • Describe and explore Analytics in SAP S/4HANA Service

Analytics in SAP S/4HANA Service

Analytics in SAP S/4HANA Service: Overview

Analytics in SAP S/4HANA Service consists of the following three steps:

  1. Create Master data.
  2. Create Documents.
  3. The Service Manager analyzes key figures from a technical and a controlling perspective.

Find Technical Objects

With this app, you can list the technical objects in your system. You can find the one you need by filtering the list according to various properties or by using a free-text search. You can display a single technical object to view its properties, its assigned notification and operations, and its attachments.

The key features of this app can be summarized as follows:

  • List technical objects.

  • Filter technical objects by various parameters, such as type, location, manufacturer, and status.

  • Search for technical objects.

  • Display a single technical object.

  • Show details of the related notifications and orders.

  • Display general information about the technical order, such as long text, category, and manufacturer.

  • Display installation information about the technical object, such as location, plant, and plant section.

  • Display the company code, business area, asset, cost center and WBS element of the technical object.

  • Display the system and user statuses of the technical object.

  • Display the notifications, orders, and maintenance items of the technical object.

  • Display, and navigate to, the measurement documents and measuring points of the technical object.

  • List the attachments of the technical object.

Find Technical Objects

In the following you will see how to find Technical Objects.

Selecting Service Requests

This app is a WebClient UI application. These classic transactions are available in the SAP Fiori theme to support a seamless user experience across the SAP Fiori launchpad.

You can define selection variants based on various selection criteria. You can also define a result list displaying the relevant columns according to your business needs.

Service Order Issues

Using the Service Order Issues app, you can monitor and display issues that may impede the fulfillment of service orders and service confirmations. The cockpit highlights issues and provides supporting information.

Using this app, you can display and monitor a variety of issues that can affect service orders and confirmations in real time.

Display Service Order Issues

In the following you will see how to analyze Service Order Issues.

Service Management Overview

With this app, the Customer Service Manager can obtain a graphical overview of key service process data and gain insights into the current service situation. You can display detail information that helps you examine and analyze data across various dimensions.

Service Management Overview is a single screen for a Service Manager to focus on their role-specific tasks. It enables the service manger to filter and react to information stemming from a range of applications.

The following information is displayed instantly:

  • Expiring Service Contracts
  • Service Contracts
  • Service Orders
  • Incomplete Service Orders
  • Overdue Service Orders
  • Service Confirmations
  • Average Repair Times
  • Release Status for Billing

Work with Service Management Overview app

In the following you will find out how to work with the Service Management Overview SAP Fiori app.

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