Exploring Analytics in SAP S/4HANA Service

Analytics in SAP S/4HANA Service consists of the following three steps:

1. Create Master data.
2. Create Documents.
3. The Service Manager analyzes key figures from a technical and a controlling perspective.

With this app, you can list the technical objects in your system. You can find the one you need by filtering the list according to various properties or by using a free-text search. You can display a single technical object to view its properties, its assigned notification and operations, and its attachments.

The key features of this app can be summarized as follows:

• List technical objects.

• Filter technical objects by various parameters, such as type, location, manufacturer, and status.

• Search for technical objects.

• Display a single technical object.

• Show details of the related notifications and orders.

• Display general information about the technical order, such as long text, category, and manufacturer.

• Display installation information about the technical object, such as location, plant, and plant section.

• Display the company code, business area, asset, cost center, and WBS element of the technical object.

• Display the system and user statuses of the technical object.

• Display the notifications, orders, and maintenance items of the technical object.

• Display and navigate to the measurement documents and measuring points of the technical object.

• List the attachments of the technical object.

In the following, you'll see how to find Technical Objects.

This app is a WebClient UI application. It supports a seamless user experience via the SAP Fiori Launchpad.

You can define selection variants based on various selection criteria. You can also define a result list displaying the relevant columns according to your business needs.

Using the Service Order Issues app, you can monitor and display issues that may impede the fulfillment of service orders and service confirmations. The cockpit highlights issues and provides supporting information.

Using this app, you can display and monitor a variety of issues that can affect service orders and confirmations in real time.

In the following, you'll see how to analyze Service Order Issues.

With this app, the Customer Service Manager can obtain a graphical overview of key service process data and gain insights into the current service situation. You can display detailed information that helps you examine and analyze data across various dimensions.

Service Management Overview is a single screen for a Service Manager to focus on their role-specific tasks. It enables the service manger to filter and react to information stemming from a range of applications.

The following information is displayed instantly:

• Expiring Service Contracts
• Service Contracts
• Service Orders
• Incomplete Service Orders
• Overdue Service Orders
• Service Confirmations
• Average Repair Times
• Release Status for Billing

In the following, you'll find out how to work with the Service Management Overview SAP Fiori app.

With the Event-Based Revenue Recognition - Service Documents SAP Fiori App you can analyze:

• Billed Revenue
• Actual Costs
• Recognized Revenue
• Recognized Costs
• Recognized Margin

You can manually revalue recognized values.

The following features are available:

• Increase transparency of the revenue recognition process.
• Analyze recognition values
• Drill down functionality
• Adjust the recognized values

With this app, you can report on actual data for Service Orders including Service Order Items with Advanced Execution. The actual data displayed in this app is based on the selected ledger in the filters.

The following features are available:

• Creation of variants
• Extensive range of selection criteria
• Dynamic adjustment of dimensions
• Navigation to related SAP Fiori Apps