Note
External Service Processing in SAP S/4HANA Service comprises the following steps:
- Step 1
Service Orders are either created directly or based on reported requirements, for example, Service Requests or Service Order Quotations. At item level, you define the required external service, assign an Item Category for third party processing, and assign a manual price to the item.
- Step 2
When the Service Order is checked, it can be released and is ready for execution. The system automatically generates a Purchase Requisition assigned to the Service Order.
- Step 3
In purchasing, Purchase Orders are generated from Purchase Requisitions. The Purchase Order Items are assigned to the Service Order.
- Step 4
After the external service has been delivered, a Service Entry Sheet with the actual values is created. The Service Entry Sheet needs to be accepted so that the actual values are visible in the Service Order.
Once the service entry sheet is approved, a service confirmation is created automatically. The service entry sheet is used for cost tracking, the service confirmation for billing.
- Step 5
When the invoice is received, any invoice differences are automatically credited to, or debited from, the Service Order.
If you create a supplier invoice for the service entry sheet, the price in the (open) confirmation is updated automatically to the supplier invoice’s price.
In the following, you'll find out how to work with External Service Processing.