Working with Service Order Management: External Service Processing


After completing this lesson, you will be able to Describe, create, and process External Services.

External Services


The described Lean Services process is not part of SAP standard delivery.

External Service Processing in SAP S/4 HANA Service comprises the following steps:

  • Step 1

    Service Orders are either created directly or based on reported requirements, for example, Service Requests or Service Order Quotations. At item level, you define the required external service and assign an Item Category for third party processing.

  • Step 2

    When the Service Order is checked, it can be released and is ready for execution. The system automatically generates a Purchase Requisition assigned to the Service Order.

  • Step 3

    In purchasing, Purchase Orders are generated from Purchase Requisitions. The Purchase Order Items are assigned to the Service Order.

  • Step 4

    After the external service has been delivered, a Service Entry Sheet with the actual values is created. The Service Entry Sheet needs to be accepted so that the actual values are visible in the Service Order.

  • Step 5

    When the invoice is received, any invoice differences are automatically credited to, or debited from, the Service Order.

In the following you will find out how to work with External Service Processing.

External Service Processing

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