After completing all preparatory steps and configurations, products can be replicated from SAP S/4HANA to SAP Sales and Service Cloud Version 2. During regular operations, products are automatically sent to integrated systems when they are created or updated. For testing, initial loads, or tracing error situations, products can also be manually replicated using transaction DRFOUT.
Video: Product Replication using DRFOUT
The following video shows how to manually send a product and track its route through the integrated systems using various message monitoring tools. Finally, after the message has been received and processed successfully, the product is reviewed in SAP Sales and Service Cloud Version 2.
For the manual replication using transaction DRFOUT, the following parameters are important:
- Replication Model: Choose your replication model. In the demo SSCv2 was used.
- Outbound Implementation: 194_3 for Product Replication via Services
- Replication Mode: Manual Replication in combination with Manual Filter Criteria
- Manual Replication Filter Criteria: Depending on the products you would like to send. In the demo, the ID of a sample product was used.
Caution
Be sure to define some manual replication filter criteria after selecting Manual as the Replication Mode. Otherwise, all available records will be sent!
Manual Replication Filter Criteria
The filters that you can define in transaction DRFOUT have different purposes as the following screenshot shows.
Filters:
- Main Filter to filter whole instances of objects.
- Segment Filter to filter nodes of the object
While the Main Filters determine whether to include or exclude products entirely, the Segment Filters can be used to filter individual segments or object nodes. You can activate and deactivate filters from the tree on the left. Double-click entries to activate or deactivate them. The green entries are active and can be used on the right
Examples:
- You only want to replicate products from a specific Material Group or Type.
- You want to replicate a product that’s assigned to multiple sales organizations, but in your SAP Sales and Service Cloud Version 2, you only have a subset of these because you’re going live country by country. You can then use the segment filters to send the product, while excluding specific sales organizations that do not exist in the cloud CRM and would otherwise cause missing ID Mapping errors. In addition to that, you should also apply the same filter criteria to the main filter to avoid sending products that do not have any of the relevant sales organizations.
It is also possible to define such filters for delta replication, which occurs automatically whenever a material in SAP S/4HANA is created or changed. These filters can be configured using transaction DRFF and will be explained in the next unit with the example of business partners.
Note
Please note that the filters defined in transaction DRFF for the automatic replication are not considered in transaction DRFOUT. Therefore, you may have to redefine those filters for the manual replication!
Comparison of the Replicated Product
The following screenshots show the product in SAP S/4HANA using transaction MM03.
The following screenshot displays the product in SAP Sales and Service Cloud Version 2 after a successful replication. You can locate it using the Products app.
