Case Study

Objective

After completing this lesson, you will be able to understand and execute SiGNAL

Case Study - SiGNAL

Business Case

Our lesson will start by looking at a business case process that we can use as our example throughout the lesson. This process is based on a simplified Order to Cash scenario at an international company that sells high quality, fair-trade T-shirts with prints on it. The customer can either order a pre-printed shirt from the online shop or can choose a custom print. In both cases, a prepayment is required before the order gets shipped.

The image shows the BPMN diagram of the Order to Cash process.

Process model with the order to cash progress, as described in the preceding text. The model has three lanes: Sales, Warehouse, and Printing.

Dataset

  • The dataset consists of events and attributes.
  • Events in our dataset represent the activities that are executed in our Order to Cash process. The event log therefore shows the individual activities such as Receive Payment, Print T-shirt, etc. The attributes dataset contains additional information such as order status, customer type, type of goods, etc.
  • The dataset is needed to analyze the process with the events and the attributes.
  • In the hands-on exercise, we will use the dataset to analyze SiGNAL data such as number of orders of T-shirts, payment type and many other data.

Dataset

Let's look at the events and attributes in our Order to Cash process.

Available Events: Receive Customer Order, Receive Payment, Send T-shirt to Printing, T-shirt Printed, Receive T-shirt from Printing, Ship Goods Express, Ship Goods Standard, Receive Delivery Confirmation, and Order Canceled. Available Attributes: Case ID, Customer ID, Order Amount in EUR, Order Status (Delivered/Canceled), Payment Type (Credit Card/Bank Transfer), Type of Goods (T-shirt/T-short with Print), Customer Type (Standard Premium), City (Houston, New York, San Francisco, Miami, Boston), and End time (Event Attribute).

Access to SiGNAL

Make sure you have access to SAP Signavio Process Intelligence!

If you do not have an SAP Signavio Process Intelligence license you can register for a free 30-days-trial: Register

After you got access to the trial, you need to request activation of SAP Signavio Process Intelligence via a support ticket.

Note

This eLearning can also be accomplished without conducting the case study.

Download Exercise Worksheet (Optional)

Download the Exercise Worksheet to solve the tasks after the course. After completing the chapters in the course, you will be able to solve the exercises on your own.

Click here to download the exercise sheet.

Download Data Set (Optional)

Download your data set for completing the exercises. First upload the event log to SAP Signavio Process Intelligence. Download the EVENT LOG under the following link.

Event log

Now go ahead with the Attribute Log. How external data is manually uploaded to the system is explained in the eLearning course "SAP Signavio Process Intelligence for Analysts". Download the ATTIRUBTE LOG under the following link.

Attribute log

As already mentioned, the training can also be successfully accomplished without the data set and the completed Case Study.