Locating Relevant Resources and Tools

Objective

After completing this lesson, you will be able to access available resources and tools to support SAP SuccessFactors solutions.

Resources

There are several resources available to you. Knowing what is out there helps immensely during and after the implementation. Familiarity with these resources will reduce the number of questions and will enable users in the system to become more self-sufficient.

Certification Resources

After completing this Academy course, you are highly recommended to take the associated product SAP SuccessFactors certification exam. An SAP SuccessFactors certification is required for implementation consultants to gain provisioning access to their customers’ instances.

Explore details and resources to Get and Stay Certified.

The SAP SuccessFactors HCM Customer Community

The SAP SuccessFactors HCM Customer Community is your one-stop shop for product support, Q&A, training, expert accreditation (SFX), Product Release & Road Map information, the Empowerment Center, events, and more.

Engagement through the online customer community adds profound value to your success. Access public and private (authentication required) content linked from the main landing page: SAP SuccessFactors HCM Community.

Here are a few of the key SAP SuccessFactors resources found on the Community, but there are several more:

Additional Resources

For more information about SAP SuccessFactors, refer to these additional resources:

Note

The best practice is to check resources frequently as they are continuously updated and improved.

Note

Some content in the SAP SuccessFactors HCM Community, SAP Help Portal, and other referenced resources may not be available unless you log in with your SAP Universal ID, which serves as a single entry point to various SAP resources. You can create one here, and associate your existing P-User/S-User Accounts: https://www.sap.com/account/universal-id.html.

If you don't have an existing S-User, you can follow this link: http://service.sap.com/request-user

The SAP Cloud Identity Authentication Service (IAS)

All SAP SuccessFactors systems can be set up to use the SAP Cloud Platform Identity Authentication Service. It is used by SAP Cloud solutions like the SAP SuccessFactors HCM Suite, as well as for SAP Cloud Platform applications and on-premise applications.

Some of the benefits of IAS include the ability to connect to other SAP solutions and more security.

The IAS also provides a better logon experience than the current SAP SuccessFactors Partial SSO option as follows:

  • No password-specific URL required for first time login

  • If user clears cookies, they need to enter e-mail or username again

IAS can be set up to require different login methods, such as password, two-factor authentication, or Social Sign On, based on risk-based rules.

Note

The SAP SuccessFactors HCM suite Single Sign-On certificate will expire on June 2, 2025. We are requesting for all systems to be migrated to SAP Cloud Identity Services-Identity Authentication by this time.

Note

Basic Authentication and third-party direct integration with SAP SuccessFactors HCM suite will reach end of maintenance and support on June 2, 2025 and be deleted on November 1, 2026. We are requesting for all systems to be migrated to the Identity Authentication service by this time.

Administrators are able to migrate from a legacy authentication service to IAS using a feature in the Upgrade Center. For the moment, customers are not obliged to have IAS but it will become mandatory following a phased migration plan.

More information about IAS is available in the SAP Help Portal.

Business Beyond Bias

SAP SuccessFactors provides customers with tools to move their business beyond bias. As you learn more about your customers’ needs and requirements, you will learn about the business and workforce challenges that prompted them to invest in an HCM solution.

One very common workforce challenge facing businesses today is the need to create diverse, inclusive workforces and practices. SAP SuccessFactors has capabilities embedded across the full suite that enable customers to prevent, detect, and eliminate bias in their processes, supporting diversity and inclusion within the HR department and across the enterprise.

Typically, customers view diversity and inclusion changes in the context of educational programs, not in how they enable HR and HR functions via software. As a result, customers may not be aware that some of the configuration decisions they make could impede their ability to fully realize this value.

As an implementation professional, you are on the frontlines of helping customers configure and deploy their solutions in a way that helps them detect, prevent, and ultimately eliminate bias in their talent processes.

Learn more here: What is Business Beyond Bias? | SAP Help Portal

Data Protection and Privacy Features

Various data protection and privacy features have been made available to our customers.

The data protection and privacy features include, for instance, the ability to report on employee personal data and personal data changes in the application.

Customers will also have options to configure data retention rules at the country level for active and inactive employees that will permanently purge personal data from SAP SuccessFactors applications.

It is the customer’s responsibility to adopt the features that they deem appropriate. More information can be found in the Implementing and Managing Data Protection and Privacy guide.

Summary

  • The SAP SuccessFactors HCM Customer Community is your one-stop shop for product support, Q&A, training, and expert accreditation (SFX), Product Release & Road Map information, and other helpful information.
  • SAP SuccessFactors has capabilities embedded across the full suite that enable customers to prevent, detect, and eliminate bias in their processes, supporting diversity and inclusion within the HR department and across the enterprise.
  • SAP SuccessFactors has several features for data protection and privacy; it is the customer's responsibility to determine which features to adopt.

Learning

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