Enabling AI Services for SAP SuccessFactors Learning

Joule is an AI-driven technology designed to enhance the overall user experience. Joule aims to understand your requests, retrieve relevant information, and complete your tasks in a conversational way. For example, instead of manually navigating the learning home page to find information, users can ask Joule about overdue assignments or required learning for the month. This allows for quicker access to information and simplifies routine processes.

In the image below, the user inquires about their overdue learning assignments. Joule provides a list detailing each overdue assignment, including the duration of the delay and the type of assignment. Beside each assignment, there is a button that allows the user to view detailed information and take appropriate action.

Joule in SAP SuccessFactors supports three conversational patterns: transactional, navigational and informational.

• Transactional: Assists users in efficient completion of their tasks on the conversational user interface, saving their time from going to corresponding pages to do the tasks.
• Navigational: Helps users navigate to the functionality they're looking for without having to go through multiple links to reach a destination place.
• Informational: Helps users retrieve the information from existing documents without having to ask HR for assistance.

The following is a list of transactional Joule use cases in SAP SuccessFactors Learning:

• View required learning: Allows users to view their own required learning assignments, including due and overdue learning assignments.
• Approve internal training requests: When learners request to attend an internal training event, approvers can review and accept or decline the requests.
• Approve internal class requests: When learners register for the class as part of the curriculum, approvers can review and accept or decline the requests.
• Approve external training requests: When learners request to attend an external training event, approvers can review and accept or decline the requests.
• Approve user account requests: When learners request Learning accounts, approvers can review and accept or decline the requests.
• Approve course completions with e-signature verifications: When learners earn a completion status and ask for verification, approvers can review and accept or decline the requests, and are asked for a PIN to verify their identity.
• Approve course completions without e-signature verifications: When learners earn a completion status and ask for verification, approvers can review and accept or decline the requests.

On the AI Services Administration page in Admin Center, the following AI-assisted features for Learning can be enabled:

• Assisted Skills Association with Open Content Network Items: Uses AI to identify and standardize the skills provided by OCN providers with the skills available in the Talent Intelligence Hub. As OCN items are imported, these relevant skills are associated with items. This is a feature with restricted availability for early adopters.
• Assisted Skills Inference for Learning: Uses AI to infer and associate skills with learning items and programs. Skills can be bulk-associated with multiple learning programs through import.
• Assisted Image Generation: Uses AI to generate images for learning content such as items, programs, curricula, custom cards and banners.

• Joule simplifies tasks through conversational interactions, helping users quickly access information and complete processes efficiently.
• Joule provides transactional, navigational, and informational assistance to facilitate task completion, navigation, and information retrieval.
• Approvers can review, accept, or decline various requests, such as training events and account creation, with ease.
• AI-assisted features improve learning outcomes by associating skills, generating images, and standardizing open content network integrations.
• Enable features by ensuring AI licensing, integration with Talent Intelligence Hub, and platform compatibility.