Interpreting Process Insights Data

As you have learned from the previous lesson, you can use the process house to easily identify areas of focus and drill down into the individual processes. When you select a specific process, a side panel appears in the Process House and provides you direct links to detailed process flows in Process Insights and related investigations in Process Intelligence.

The figure shows an overview of the information available in SAP Signavio Process Insights' process flows.

A process flow illustrates the progress, or flow, of business documents for a specific process within a designated time frame. This visualization is accompanied by numerous metrics and insights regarding process performance. The foundational data for all these insights and metrics originates from the source system, specifically the business documents within the source ERP system.

If you wish to determine which specific business documents have been analyzed for each process flow, you can refer to the technical tab in the SAP KPI catalog.

Various sections of a process flow include process flow header, process blockers and company benchmark.

The figure shows an example of the Supplier invoice issuing (with purchase order) to FI-AP clearing process flow.

Let’s explore the figure, beginning with the process flow header, which presents various numbers.

• Documents: Displays the number of documents analyzed.
• Blockers: Specifies the number of blockers issues identified within a process flow that indicate a process inefficiency that should be addressed.
• Completion Rate: Displays the percentage of business objects that reached the end of the process flow.​
• Days to Completion: Specifies the average number of days for business objects to reach the end of the process flow.​
• Date Range of Data: Specifies the date range of the business documents considered for the analysis​
• Data Collection Status: Indicates the collection status, which can be either succeeded or failed, based on intervals of 3 days or 1 week.

When you scroll down in the process flow, you will see a bunch of blue, green, orange and red boxes. These boxes are known as Process Blockers. Let's explore them further.

Process Blockers provide information about possible issues related to the process along with some contextual information about the process.

The figure shows the dashboard of Process Blocker that provide information about process-related issues along with other context information for each process stage.

These process blockers boxes are grouped by colors.

• Blue: Typically serve an informational purpose; they provide general information about the process.
• Green: Indicates that there are currently no issues, with less than 5% of objects affected.
• Orange: Signifies that more than 5% of objects related to the topic are impacted.
• Red: Indicates a significant improvement potential, as more than 10% of business documents are affected.

When you click on any of these boxes, you can dive deeper into the topic and navigate to the company benchmarks.

The figure shows an overview of the SAP Signavio Process Insights for identifying company benchmarks, highlighting improvements categorized by color codes and performance comparison across organizational entities.

You can use Company Benchmarks to compare performances across organizational entities, such as by company code, plant, sales, or document type. This allows for easy identification if the performance of a specific process is significantly weaker in a region compared to the company as a whole.

Company benchmarks show the following information:

• Distribution of business object instances across attributes
• Monetary value distribution of business object instances, or
• Distribution of completion rates across attributes

These are some insights that you can easily navigate to from the process house with just one click. With a few more clicks, you can navigate from the process house to Performance Indicators in SAP Signavio Process Insights.

Performance Indicators include Standard Performance Indicators, Correction Recommendation and Innovation Recommendations. Let's take a look at each of them.

The Standard Performance Indicators are key metrics that quantify the performance of business processes that are clustered in different groups:

• Throughput: amount of documents, line items, or schedule lines created in a given timeframe​

• Backlog: checks for documents, line items, or schedule lines that don't yet have a final processing status or haven't reached that don't yet have a final processing status or haven't reached a key process milestone​​

• Exceptions: collect error messages from different technical ​error logs and associate them with business context data

• Changes: Changes made to master data or business ​document in dialog mode in given timeframe​

• Customizing configuration: highlight where configuration ​checks identify that settings are configured incorrectly

• Master data: Number of master data or configuration entries and their usage in given timeframe​

• Automation rate: Number of documents processed automatically

These performance indicators provide even more information on process performance.

The figure shows the different standard performance indicators provided by SAP Signavio Process Insights.

As covered earlier, you can filter performance indicators related to master data. This category reveals the number of master data records and their usage during a specified time frame. There is also a backlog category that identifies documents that have not yet achieved a final processing status or that have not reached a key milestone.

Additionally, there are categories for throughput, exceptions, changes, and customizing configuration. The customizing configuration category specifically highlights areas where settings have been incorrectly configured. Furthermore, performance indicators regarding the automation rate indicate how many documents have been processed automatically.

When it comes to automation, you can also use SAP Signavio Process Insights to compare an organization's performance against industry peers. This capability allows you to evaluate how efficiently your organization executes specific process steps compared to competitors in your sector.

Let's take a look at how it works.

Industry Benchmarking is comparison of an organization’s ​performance against industry-peers​.

It is currently available for:

• Automation rate ​(scale 0-100%)

• Days to Completion metric ​(scale: average days to completion)

This figure shows a performance dashboard illustrating the automation rate, comparing the organization's results against industry benchmarks and providing insights for potential improvements.

For example, in the context of automation, certain performance indicators in the list are marked with a yellow tag, indicating that industry benchmarking is available. These benchmarks are based on data collected from organizations using SAP Signavio Process Insights and Process Insights, Discovery Edition.

Note that while you cannot view the specific companies included in the comparison, you can see the total number of competitors as well as four quartiles representing performance distribution. Color coding (such as red, as shown in the figure) and a marker on the percentile scale clearly indicate your organization's position relative to industry peers.

With process flows, standard performance indicators, and benchmarking capabilities, it becomes straightforward to assess exactly where your organization stands in terms of performance.

But how can you take steps to improve that performance?

The answer is just a few clicks away from the process house — check out the Correction Recommendations to discover actionable insights for optimization.

Correction Recommendations provide information about specific ​steps an organization can ​take to resolve business ​process issues.

The figure shows how correction recommendations provide automated solutions for business process issues based on data analysis classified by effort and impact levels, and mapped to value drivers and root causes.

Correction Recommendations are derived automatically from data ingested from source system. These recommendations are mapped to Value Drivers, such as "Reduce Days Sales Outstanding," and Root Causes, such as "missing end-user training."

Moreover, each correction recommendation includes an impact and effort estimate, allowing you to easily identify quick wins in an existing system. The impact estimate is based on qualified observations by SAP, while the effort estimate is calculated by taking into account the number of required stakeholders. If one individual can implement the recommendation independently, the effort is considered low. Conversely, if multiple individuals must be involved, the effort is classified as high.

You can classify effort estimation as low, medium and high: ​

• Low: Typically 1 person​

• Medium: Multiple persons or significant implementation effort​

• High: Multiple persons

If you are looking to plan long-term strategic improvements with SAP, you can effectively use innovative recommendations.

Innovation recommendations (IR’s) help your organization plan long-term strategic improvement using SAP solutions and applications

The figure outlines various innovation recommendations available through SAP solutions and applications, categorized into different innovation categories.

These innovation recommendation (IR) categories include:

• S/4HANA Capabilities: These IRs help users understand the benefits of moving to SAP S/4HANA
• SAP Build Process Automation: These IRs help users understand the benefits of using SAP Build Process Automation (automations and workflows)
• Intelligent Technologies: These IRs focus on automating processes, exploring machine learning opportunities, and simplifying day-to-day processes.
• User Experience: These IRs pertain to applications designed for daily tasks that offer an enhanced user experience through SAP Fiori design
• Other SAP Solutions: These IRs help users understand what other SAP products can help an organization with day-to-day processes.

Certain innovations are ranked based on their popularity within the industry. This ranking indicates the level of adoption of a recommendation, reflecting how many industry peers are utilizing it.

Approximately 800 Innovation Recommendations are available – these recommendations cover specific S/4HANA capabilities help make a process run smoother, automations and workflows for SAP Build Process Automations, enhanced user experience, machine learning opportunities, and other SAP Solutions.

All innovation recommendations are derived from process inefficiencies identified through data in the source system.

Watch the video to understand data of SAP Signavio Process Insights