Publishing and Collaboration - Working with Feedback

Objective

After completing this lesson, you will be able to use the Commenting feature to collect feedback

Publishing and Collaboration: Working with Feedback

Feedback is a gift!

Why is Early Collaboration on Processes Important?

Process Management is not a top down approach anymore. Today, multiple people are involved in processes and can contribute valuable feedback - even in the process modeling phase. Missing information can only be detected by humans (semantically correctness).

Collaboration helps get process information at an early stage to ensure the completeness and correctness of the process, involving stakeholders or subject matter experts early to receive feedback on the process, and get the process reviewed before publishing it to the company.

How to work with feedback?

In our journey we have two stakeholders: the modeler and the commentator. First, the modeler creates the process and requests feedback. Then, the commentator reads and comments the diagram. The modeler receives feedback and incorporates it. Finally, the modeler publishes the diagram.

Step 1: Requesting Feedback

Role: Modeler

After the process model is complete, one or more stakeholders are invited to provide feedback on the process to ensure that the process is correct and complete.

Step 2: Providing Feedback

Role: Invited Stakeholder

The invited stakeholder has the responsibility to look at the process and provide feedback if process steps or important information is missing from the process.

Step 3: Incorporate

Role: Modeler

Now the modeler incorporates the feedback received from the invited stakeholders into the process diagram to enhance it.

Once you incorporate the feedback, you can open the comments and mark them as solved or reply to them.

Step 4: Publishing Process

Role: Modeler

After the process is fully modeled, the process is published to the SAP Signavio Process Collaboration Hub for the entire organization.

Key Takeaways - Working with Feedback

1 - Feedback: get early feedback from other colleagues so that processes are published completely and correctly in the Collaboration Hub. 2 - Communication and collaboration: easy and fast communication and collaboration about processes in the SAP Signavio Collaboration Hub. 3 - Involvement stakeholders: interaction and involvement of several stakeholders to obtain multiple opinions. 4 - Trackability of feedback: trackability of feedback through the feed, tracking of changes even if comments have been deleted.

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