Escalation Thresholds are used to define when and if notifications should be sent to the primary supervisor of a user if that user has not completed a work item within a specified timeframe. Escalation thresholds ensure that there are no undue delays in the workflow.
For example, if Mavis doesn’t approve a Work Order within 7 days of it being posted, her immediate supervisor is notified that the approval is still waiting.
Escalation messages can be sent to a user's email address.
![screenshot of an email notice sent to a supervisor indicating that a work order has not been acted upon](/service/media/topic/e7bfc325-7e7f-4ca9-8285-0a71bf87d97d/FG200_2311_en-US_media/FG200_2311_en-US_images/EscalationThreshold.png)