Objective
After completing this lesson, you will be able to Modify a Message in SAP Fieldglass..
Messaging functionality allows messages to be automatically sent to users when certain conditions are met, such as activities being completed or thresholds being met. For example, when a job posting is completed, it can trigger a notification to the first user in an approval chain that the posting is ready to be reviewed.
| 1 | To view the list of email message templates, select Messaging from the Messaging section of the admin menu. |
The messaging list page displays a list of notifications available within the SAP Fieldglass application.
| 2 | By default, most messages are disabled, however, these can be enabled as needed. This is to prevent users from receiving multiple unwanted messages and instead allows the Administrators to determine which actions should result in a message. You would Enable or Disable messages directly from the list page by selecting the checkbox next to the relevant message(s) and then selecting the appropriate button. Enabled messages are indicated as Yes in the Send this Message column. Disabled messages are indicated by No. |
| 3 | There is at least one default message for each Module in SAP Fieldglass, which can be triggered by certain activities performed in the application. |
| 4 | Done By indicates the user who is generating the message. |
| 5 | Message Type indicates if a message is a default or a custom message. A custom message is a company specific notification that is sent to a SAP Fieldglass user when a particular action is taken. Default messages are not company specific in their message text. |
| 6 | Some messages can themselves generate Work Items, requiring recipients to perform some type of action. |
| 7 | Some messages can generate an Escalation message if the activity is not completed when due. |
The Action dropdown lists all actions that can be performed in SAP Fieldglass that can initiate a message.
| 8 | To view all of the modules that can trigger a withdrawal message, select Withdraw from the list. |
The list in now filtered to display only those messages that would be sent when the relevant module is withdrawn by the user. By selecting ‘Default/Customized’ within the Message Type column of a notification, the SAP Fieldglass application will take you to the messaging details page where users can view specifics.
| 9 | Select the appropriate link in the Message Type column to view a message.. |
You’re able to customize messages by language, content, and recipient, with HTML tags and embedded system variables. Each language can be edited separately.
| 10 | The Details section will provide users information on the message itself, such as User Type, Recipient Type, Module, Action and whether or not the message will be sent. |
| 11 | The Selected Recipients for Message section will show the users that are available to receive the notification in question and whether or not is enabled/disabled. |
| 12 | Towards the bottom of the page, you will see a preview of each notification in the specified Language. Users have the option of previewing the message or editing to remove/include variables. |
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