Searching within the Help Center

Objective

After completing this lesson, you will be able to use search filters

Documentation within Help Center

Advanced Search within Documentation

The search bar is used to find information across product documentation, knowledge base articles, frequently asked questions, support notes, release updates, articles and more.

Within Help Portal (Documentation), the search bar offers an Advanced Search for partial, full, or exact searches across user guides.

The advanced search is open with the menu expanded to show all searches.

Quotation Marks (") can be used around text for an exact match search which is beneficial when looking for specific error message text or guide names.

Filtering Results by Content Types

The Help Center Search offers filters after executing a search, including Type. The icon on the right side of the result indicates the type, and the results can be refined in the menu on the left, or by Date and Relevance drop-down field in the top-right.

The Help Center Search results are open. The Refine panel to the left with the Type categories is highlighted. The Relevance drop-down menu, and the type icons are also highlighted in each result.

For an understanding on how to search for documentation within the Help Center, watch this video.

Continue to quiz