Describing the Supplier Request Process


After completing this lesson, you will be able to:

  • Describe the supplier request process in SAP Ariba Supplier Management

Supplier Request Personas

In the context of this course, a persona represents a user type that might use SAP Ariba Supplier Lifecycle and Performance or SAP Ariba Supplier Information and Performance Management (new architecture) similarly. We can group individuals into personas based on how and when their job role is involved in the supplier management process.

The following personas may be involved in the supplier request process:

  • Business user
  • Category manager
  • Supplier

Let’s meet the people who will represent these personas:

Headshots of business user Steve Jones, category manager Joe Ortiz, and supplier Rita Machado.

Business User

Steve Jones is an IT manager at the buying organization NSM Global. He will participate in certain supplier management activities for IT hardware and software suppliers.

Category Manager

Joe Ortiz is a category manager at the buying organization NSM Global. He manages the information technology and telecommunications category on behalf of the organization.


Rita Machado is a sales representative for the supplier organization Acme Business Solutions. She’s responsible for pursuing new business opportunities for her company.

The Supplier Request Process

In this video, you'll learn about the supplier request process in SAP Ariba Supplier Management.

Video Summary

  • Types of Supplier Requests

    The video discusses two types of supplier requests: internal and external. The main difference lies in who initiates the process, but the overall process is similar for both types.

  • Internal Supplier Request Process

    Someone within the buying organization initiates internal supplier requests. The process involves a requester, one or more approvers, and the actions of the approver. The process includes automatic duplicate checks, submission for approval, and automatic or manual approval. The results of an internal supplier request can be denial, approval, or a request for additional information. Denial results in the supplier not being created, approval allows the supplier to be created, and additional information requests lead to the requester's need for further action.

  • External Supplier Request Process

    External supplier requests are initiated by a supplier and sent to the buying organization for approval. The process uses a separate project template but may involve the same approval flow as internal requests. The results of an external supplier request can be approval or denial. Approval leads to the creation of the supplier, and denial does not.

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