Managing Packaging Issues with Partners

Objective

After completing this lesson, you will be able to resolve packaging issues with external partners using SAP RPM tools and processes.

Resolving Packaging Issues in Partner Networks

Issue Management provides a ticketing system for RPM which makes it possible to discuss various isue regarding packaging between packaging managers and their partners. Different types of issues use the same app while referencing to different objects.

Issue categories

  • General Inquiry between packaging manager and partner
  • Inactive Account
  • Posting Difference
  • Counting Difference for inventory counts

Issues are created by a requestor and processed by a processor. The processor evaluates the issue based on the given documentation (uploaded documents, images, or comments) and can then accept or reject the issue. For some issue-categories additional options for issue resolution (e.g. partial acceptance) are provided. After the issue is resolved the necessary post-processing (like changing of an account-balace or inactivate an account) can be processed automatically.

Header

  • Overview of issue
  • Description
  • Category
  • Involved companies, users
  • Status
  • References

Details

  • Entry/change of document data
  • Issue definition
  • Requested change
  • Reference details

Attachments

  • Back up claimed issue
  • Pictures / documents upload by Requestor and processor
  • Multiple uploads possible

Comments

  • Understand agreement
  • Freetext for conversation
  • Sorted by timetime
  • Multiple entries per user

Learning

SAP FacebookSAP YoutubeSAP LinkedIn