Creating a Service Call

A customer purchased a mobile phone from OEC Computers. Three months after their purchase, they call the OEC Computers service line and report an incident with the mobile phone. Brad, a customer service representative, creates a service call. From the service call, OEC Computers can:

• Manage activities
• Document actions
• Handle repairs
• Link and create invoices or goods movements for service parts
• Search for solutions
• Keep track of the service call history

The service process involves:

• Creating a new service call from the Service tab by selecting the customer and entering service details.
• Assigning the call to the appropriate representative or queue, and updating status as actions are taken.
• Documenting solutions, repairs, and related expenses directly in the service call record.
• Tracking and resolving service calls using list views and filters to monitor progress and closure.