Configuring Business Document Integration in ESM

Objective

After completing this lesson, you will be able to configure business document integration to enable sending and receving of data with external systems to improve business document performance.

Configuring a New Communication Configuration

In this lesson, you’ll learn how to set up an outbound configuration to enable seamless communication between your system and external platforms. This setup is especially useful for retrieving or sending data—such as checking invoice status from a backend system like S/4HANA—helping service agents respond quickly and accurately. This configuration can also be used to populate dropdown menu values in business documents using a dynamic data source.

To get started, navigate to your profile menu and select: Settings > Business Documents > Business Document Integration.

The settings section is displayed in ESM. Business Document Integration is in the top left corner of the page.

Choose the plus icon to create a new communication configuration.

Communication configuration is being visible with a yellow square around the plus icon to create a new communication configuration.

Provide a name and choose the communication system. Select "Search and Add" to incorporate existing HTTP data outbound configurations.

A new communication configuration is being created. There are several fields required to be filled to create a new communication configuration. There is a yellow square around the plus icon to create a new configuration.

Choose the plus icon to create a new configuration if needed. Enter the description and api path and then select 'Save'.

A window is visible to add new http data to a communication configuration.

Configuring Business Document Integration in SAP ESM

The following video demonstrates how to configure business document integration in SAP ESM.

Lesson Summary

In this lesson, you learned how to define a new communication configuration to use as part of business documents. This enables you to post and retrieve data to external systems like retrieving invoice information or sending invoices.

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