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Implementing SAP Enterprise Service Management
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Integrating Enterprise Service Management (ESM)
Introducing Enterprise Service Management (ESM)
Introducing Enterprise Service Management (ESM)
15 min
Identifying the New Features of Enterprise Service Management
15 min
Quiz
Configuring Self-Service in Enterprise Service Management (ESM)
Defining and Accessing Self-Service in ESM
15 min
Configuring Self-Service in ESM
15 min
Managing Self-Service Roles and Cases in ESM
22 min
Quiz
Configuring Forms in Enterprise Service Management (ESM)
Introducing Forms in ESM
12 min
Components of a Form in ESM
15 min
Configuring Forms in ESM
20 min
Assigning API Calls to Form Buttons in ESM
18 min
Integrating Forms in 3rd Party Applications in ESM
23 min
Quiz
Integrating Enterprise Service Management (ESM)
Defining the Scope of Integration in ESM
10 min
Identifying Integration Components in ESM
10 min
Navigating the Stages of the Integration between ESM, S/4HANA and SuccessFactors
15 min
Explaining the End-to-End Finance Integration Between ESM and S/4HANA
15 min
Explaining the End-to-End HR Integration Between ESM and SuccessFactors
15 min
Quiz
Utilizing Business Documents in Enterprise Service Management
Defining Business Documents in ESM
15 min
Creating Business Documents in ESM
20 min
Configuring Business Information Extraction in ESM – Optional
15 min
Configuring Dynamic Data Sources in ESM
15 min
Configuring Business Document Extraction Schema in ESM
18 min
Configuring Business Document Integration in ESM
15 min
Quiz
Introducing Enterprise Service Management (ESM)
Introducing Enterprise Service Management (ESM)
15 min
Identifying the New Features of Enterprise Service Management
15 min
Quiz
Configuring Self-Service in Enterprise Service Management (ESM)
Defining and Accessing Self-Service in ESM
15 min
Configuring Self-Service in ESM
15 min
Managing Self-Service Roles and Cases in ESM
22 min
Quiz
Configuring Forms in Enterprise Service Management (ESM)
Introducing Forms in ESM
12 min
Components of a Form in ESM
15 min
Configuring Forms in ESM
20 min
Assigning API Calls to Form Buttons in ESM
18 min
Integrating Forms in 3rd Party Applications in ESM
23 min
Quiz
Integrating Enterprise Service Management (ESM)
Defining the Scope of Integration in ESM
10 min
Identifying Integration Components in ESM
10 min
Navigating the Stages of the Integration between ESM, S/4HANA and SuccessFactors
15 min
Explaining the End-to-End Finance Integration Between ESM and S/4HANA
15 min
Explaining the End-to-End HR Integration Between ESM and SuccessFactors
15 min
Quiz
Utilizing Business Documents in Enterprise Service Management
Defining Business Documents in ESM
15 min
Creating Business Documents in ESM
20 min
Configuring Business Information Extraction in ESM – Optional
15 min
Configuring Dynamic Data Sources in ESM
15 min
Configuring Business Document Extraction Schema in ESM
18 min
Configuring Business Document Integration in ESM
15 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 4 right to pass this unit.
1.
What serves as the middle system that facilitates dataflow between SAP Enterprise Service Management (ESM) and SAP S/4HANA?
Choose the correct answer.
SAP ESM
SAP Integration Suite
SuccessFactors
SAP S/4HANA Cloud system
2.
What part of the HR inquiry can be expedited using an integration between ESM and S/4HANA?
Choose the correct answer.
Gathering information from SuccessFactors
Providing an automated answer using AI and information from SuccessFactors
Sending the requesters data directly to him via an automated email.
3.
Where are the users that send and receive data maintained in ESM?
Choose the correct answer.
In the communication system
In the communication configuration
In the case type section
In the autoflow section
4.
What part of the invoice inquiry can be expedited using an integration between ESM and S/4HANA?
Choose the correct answer.
Gathering information from S/4HANA
Providing an automated answer using AI and information from S/4HANA
Sending the invoice data directly to the customer via an automated email.
5.
Which integration scenario can be executed after configuring the integration between SAP ESM and S/4HANA?
Choose the correct answer.
Request payment advice document from S/4HANA
Request customer order history from S/4HANA
Search supplier address from S/4HANA
Post customer information to S/4HANA