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Implementing SAP Enterprise Service Management
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Configuring Self-Service in Enterprise Service Management (ESM)
Introducing Enterprise Service Management (ESM)
Introducing Enterprise Service Management (ESM)
15 min
Identifying the New Features of Enterprise Service Management
15 min
Quiz
Configuring Self-Service in Enterprise Service Management (ESM)
Defining and Accessing Self-Service in ESM
15 min
Configuring Self-Service in ESM
15 min
Managing Self-Service Roles and Cases in ESM
22 min
Quiz
Configuring Forms in Enterprise Service Management (ESM)
Introducing Forms in ESM
12 min
Components of a Form in ESM
15 min
Configuring Forms in ESM
20 min
Assigning API Calls to Form Buttons in ESM
18 min
Integrating Forms in 3rd Party Applications in ESM
23 min
Quiz
Integrating Enterprise Service Management (ESM)
Defining the Scope of Integration in ESM
10 min
Identifying Integration Components in ESM
10 min
Navigating the Stages of the Integration between ESM, S/4HANA and SuccessFactors
15 min
Explaining the End-to-End Finance Integration Between ESM and S/4HANA
15 min
Explaining the End-to-End HR Integration Between ESM and SuccessFactors
15 min
Quiz
Utilizing Business Documents in Enterprise Service Management
Defining Business Documents in ESM
15 min
Creating Business Documents in ESM
20 min
Configuring Business Information Extraction in ESM – Optional
15 min
Configuring Dynamic Data Sources in ESM
15 min
Configuring Business Document Extraction Schema in ESM
18 min
Configuring Business Document Integration in ESM
15 min
Quiz
Introducing Enterprise Service Management (ESM)
Introducing Enterprise Service Management (ESM)
15 min
Identifying the New Features of Enterprise Service Management
15 min
Quiz
Configuring Self-Service in Enterprise Service Management (ESM)
Defining and Accessing Self-Service in ESM
15 min
Configuring Self-Service in ESM
15 min
Managing Self-Service Roles and Cases in ESM
22 min
Quiz
Configuring Forms in Enterprise Service Management (ESM)
Introducing Forms in ESM
12 min
Components of a Form in ESM
15 min
Configuring Forms in ESM
20 min
Assigning API Calls to Form Buttons in ESM
18 min
Integrating Forms in 3rd Party Applications in ESM
23 min
Quiz
Integrating Enterprise Service Management (ESM)
Defining the Scope of Integration in ESM
10 min
Identifying Integration Components in ESM
10 min
Navigating the Stages of the Integration between ESM, S/4HANA and SuccessFactors
15 min
Explaining the End-to-End Finance Integration Between ESM and S/4HANA
15 min
Explaining the End-to-End HR Integration Between ESM and SuccessFactors
15 min
Quiz
Utilizing Business Documents in Enterprise Service Management
Defining Business Documents in ESM
15 min
Creating Business Documents in ESM
20 min
Configuring Business Information Extraction in ESM – Optional
15 min
Configuring Dynamic Data Sources in ESM
15 min
Configuring Business Document Extraction Schema in ESM
18 min
Configuring Business Document Integration in ESM
15 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 3 right to pass this unit.
1.
Which of the following sections allows the addition and removal of case fields?
Choose the correct answer.
Default Case Fields Section
Case Extensions Section
Case Description Section
Adaptation Menu
2.
When an employee selects "Set Status as Closed" for a case, which of the following statements accurately describes the process and status change?
Choose the correct answer.
The case is moved directly to "Status Closed".
The case is first automatically moved to "Status Completed" and then automatically moved to "Status Closed"
The case is moved to "Status In Process" before being marked as "Status Closed."
The case remains unchanged until a service agent reviews it and decides to close it.
3.
Which cases are displayed in the "My Cases" view within the ESM self-service widget?
Choose the correct answer.
All cases assigned to the employee's team.
All cases the employee has processed or is currently processing.
All cases reported by the logged-in employee, except those where they are also the processor.
All open cases regardless of the reporter or processor.