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Implementing SAP Enterprise Service Management
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Configuring Forms in Enterprise Service Management (ESM)
Introducing Enterprise Service Management (ESM)
Introducing Enterprise Service Management (ESM)
15 min
Identifying the New Features of Enterprise Service Management
15 min
Quiz
Configuring Self-Service in Enterprise Service Management (ESM)
Defining and Accessing Self-Service in ESM
15 min
Configuring Self-Service in ESM
15 min
Managing Self-Service Roles and Cases in ESM
22 min
Quiz
Configuring Forms in Enterprise Service Management (ESM)
Introducing Forms in ESM
12 min
Components of a Form in ESM
15 min
Configuring Forms in ESM
20 min
Assigning API Calls to Form Buttons in ESM
18 min
Integrating Forms in 3rd Party Applications in ESM
23 min
Quiz
Integrating Enterprise Service Management (ESM)
Defining the Scope of Integration in ESM
10 min
Identifying Integration Components in ESM
10 min
Navigating the Stages of the Integration between ESM, S/4HANA and SuccessFactors
15 min
Explaining the End-to-End Finance Integration Between ESM and S/4HANA
15 min
Explaining the End-to-End HR Integration Between ESM and SuccessFactors
15 min
Quiz
Utilizing Business Documents in Enterprise Service Management
Defining Business Documents in ESM
15 min
Creating Business Documents in ESM
20 min
Configuring Business Information Extraction in ESM – Optional
15 min
Configuring Dynamic Data Sources in ESM
15 min
Configuring Business Document Extraction Schema in ESM
18 min
Configuring Business Document Integration in ESM
15 min
Quiz
Introducing Enterprise Service Management (ESM)
Introducing Enterprise Service Management (ESM)
15 min
Identifying the New Features of Enterprise Service Management
15 min
Quiz
Configuring Self-Service in Enterprise Service Management (ESM)
Defining and Accessing Self-Service in ESM
15 min
Configuring Self-Service in ESM
15 min
Managing Self-Service Roles and Cases in ESM
22 min
Quiz
Configuring Forms in Enterprise Service Management (ESM)
Introducing Forms in ESM
12 min
Components of a Form in ESM
15 min
Configuring Forms in ESM
20 min
Assigning API Calls to Form Buttons in ESM
18 min
Integrating Forms in 3rd Party Applications in ESM
23 min
Quiz
Integrating Enterprise Service Management (ESM)
Defining the Scope of Integration in ESM
10 min
Identifying Integration Components in ESM
10 min
Navigating the Stages of the Integration between ESM, S/4HANA and SuccessFactors
15 min
Explaining the End-to-End Finance Integration Between ESM and S/4HANA
15 min
Explaining the End-to-End HR Integration Between ESM and SuccessFactors
15 min
Quiz
Utilizing Business Documents in Enterprise Service Management
Defining Business Documents in ESM
15 min
Creating Business Documents in ESM
20 min
Configuring Business Information Extraction in ESM – Optional
15 min
Configuring Dynamic Data Sources in ESM
15 min
Configuring Business Document Extraction Schema in ESM
18 min
Configuring Business Document Integration in ESM
15 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 4 right to pass this unit.
1.
Which of the following options represent a valid component that can be used when creating Forms?
There are two correct answers.
Text, Checkbox
Paragraph, Radio Button
Product, Email
Template, Business Document
Rule, Approval Workflow
2.
What are the prerequisites when configuring Forms in SAP ESM?
There are two correct answers.
Identify the list of fields from the business requirement.
A Case type must exist.
A Determination Rule.
The Form template.
A list of products.
3.
What is the main purpose of using Forms in SAP ESM?
Choose the correct answer.
To track employee attendance.
To allow employees to submit requests, such as parental leave, using a predefined form.
To track inventory levels.
To generate financial reports.
4.
Which of the following are valid control types you can use when configuring a button in SAP ESM?
There are two correct answers.
Disabled/Enabled
Hidden/Visible
Activated/Deactivated
On/Off
Listed/Unlisted
5.
Which of the following are valid pre-requisites for embedding the Self-Service widget in SAP Build Work Zone?
There are two correct answers.
Enable SSO for SAP ESM and Build Work Zone
Use the same IAS instance
Access to SAP SuccessFactors
Admin access to SAP Cloud Integration
SAP CX AI tool kit