Administrating generic User Interface Settings

Objective

After completing this lesson, you will be able to customize the appearance of SAP Service Cloud Version 2 by configuring branding elements such as logos and background images, use of the Language Adaptation , Depersonalization and Autoflow.

Branding Default

Administrator-level users can adapt SAP Service Cloud Version 2 by adding branding to meet the specific needs of the business. Any changes made impact the entire system.

To brand SAP Service Cloud Version 2, navigate to the User Menu icon and select Settings. By choosing System Preferences, you can find the entries.

Appearance, Behavior, and Home Page. From here, you can choose to accept default settings as they are or adapt them. You can modify the following objects:

  • Logo
  • Login Image
  • Background Image

For example, you can replace the default login homepage images with your own that you upload.

Appearance and behavior settings are highlighted

Interface Enhancements

As a consultant, you can enhance your solution by using the following main tools, which can then influence the related application screens. Such modifications impact the entire system (all users). Use this feature to customize SAP Service Cloud Version 2 to fulfill the specific needs of the business.

  • Extensibility
  • Data Protection & Privacy
  • Business Flow

While the types of customizations you can do are unlimited, common examples include:

Language Adaptation

Language Adaptation is highlighted under All settings

Language Adaptation – Source language – Target language e.g. Account

With Language Adaptation under extensibility, the Administrator can change the language used tenant-wide for the Standard Texts across different objects. For example, for Account, as shown above.

Language Adaptation; account is highlighted

Depersonalization

With the option Depersonalize enabled under Data Protection & Privacy settings, the administrator can select an object like Contacts, Accounts or Employees to have all its personal data set to the value XXXX (depersonalized).

data depersonalization is highlighted

Business Flow

In Business Flow settings, use Autoflow to configure conditions for workflow events that trigger specific actions.

Autoflow and Business Entity HighlightedNew Rule Configuration is highlighted

The administrator uses Autoflow within Business Flow settings to send emails, events, or notifications (the three available Actions) for objects (Entities) such as Cases or Registered Products, depending on the conditions they set. This Autoflow functions as a workflow rule.

A condition is a criterion that triggers an action when met. Conditions are organized into groups. Also, a trigger can have more than one condition with additional conditions defined using logical operators AND/OR. The AND operator can be defined using a condition within the same group. To add more than one condition, use OR. Add a new group to define the OR operator among the workflow conditions so that if conditions in at least one group are met, the overall condition is considered fulfilled and the workflow rule has been triggered.

The three action types are:

  • Send Emails
  • Send Event Notifications
  • Send Info Notifications

Note

  • Conditions are based on standard and extension fields.
  • The number of conditions influences the system's performance.

Lesson Summary

  • Explored the Branding settings
  • Explained the different tools to manage the generic user interface with business flow, depersonalization, and language adaptation.

Learning

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