Creating a Code List Restriction Rule

Objective

After completing this lesson, you will be able to configure a code list restriction rule in SAP Service Cloud Version 2.

Code List Restriction

You configure code list restrictions to limit the available values in fields based on business roles, business entities, and control fields. To create a restriction rule, you need administration rights. In the extensibility area, you access the configuration.

Code List Restriction

For creating a new code list restriction, the following main steps are required.

  1. Select the Business Entity you want to apply the restriction to (e.g., Accounts, Cases, Leads).
  2. Choose the Code to restrict and the Control Field that will determine the restriction. Define Code List Restriction
  3. After selecting the control field, you‘ll see the available code values. Deselect the checkboxes for the values you want to restrict. Configure Restriction

Lesson Summary

  • Explored the application of Code List Restriction.
  • Configuration of a Code List Restriction