/
Browse
/
Courses
/
Implementing SAP Service Cloud Version 2 – Essentials
/
Tailoring the User Interface in SAP Service Cloud Version 2
Starting the Implementation - Prerequisites
Explaining the Customer Service Process
9 min
Defining the Scope - Listing Implementation Steps
5 min
Confirming and Enabling System Requirements
5 min
Enabling System Contracts and Tenants
3 min
Activating Base Configuration
3 min
Quiz
Setting up User Management
Creating Roles and Assigning Access Restrictions
11 min
Managing Employees
10 min
Quiz
Tailoring the User Interface in SAP Service Cloud Version 2
Administrating generic User Interface Settings
4 min
Using Extensibility
10 min
Creating a Code List Restriction Rule
2 min
Defining a Page Layout
2 min
Quiz
Performing Master Data Setup
Defining a Root Service Organization
4 min
Setting up a Service Organization
11 min
Creating Customer Account Master Data
10 min
Creating Products; Master Data
6 min
Restricting Access to Service Objects
4 min
Quiz
Starting the Implementation - Prerequisites
Explaining the Customer Service Process
9 min
Defining the Scope - Listing Implementation Steps
5 min
Confirming and Enabling System Requirements
5 min
Enabling System Contracts and Tenants
3 min
Activating Base Configuration
3 min
Quiz
Setting up User Management
Creating Roles and Assigning Access Restrictions
11 min
Managing Employees
10 min
Quiz
Tailoring the User Interface in SAP Service Cloud Version 2
Administrating generic User Interface Settings
4 min
Using Extensibility
10 min
Creating a Code List Restriction Rule
2 min
Defining a Page Layout
2 min
Quiz
Performing Master Data Setup
Defining a Root Service Organization
4 min
Setting up a Service Organization
11 min
Creating Customer Account Master Data
10 min
Creating Products; Master Data
6 min
Restricting Access to Service Objects
4 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 4 right to pass this unit.
1.
Which of the following elements do need to configure a Page Layout?
Choose the correct answer.
Assignment Rule
Business Role
Custom Service
Extensibility Administration
2.
Which of the following actions can be created by using autoflows?
Choose the correct answer.
Notification
Interaction Log
Service Order
Depersonalization
3.
You want to create a new custom field. Which of the following tool do you need?
Choose the correct answer.
Adaptation
Mash Up
Code List Restriction
Extensibility Administration
4.
Which of the following extensibility tools can you use to change the value of a field based on defined conditions?
Choose the correct answer.
Determination Rule
Validation Rule
Adaptation
E-Mail Drafter
5.
Which of the following elements do need to configure a code list restriction?
Choose the correct answer.
Entity
Business Role
Autoflow
Validation Rule