Knowledge quiz

It's time to put what you've learned to the test, get 8 right to pass this unit.

What are some of the required configuration steps for procuring service parts externally?

There are two correct answers.

A new item category needs to be defined for the externally procured service part for use in service orders. Another new item category needs to be defined for the externally procured service part for use in service confirmations.

A new transaction type needs to be defined for service orders used specifically for externally procured service parts.

The document type and the pricing procedure to be used for the purchase requisition need to be identified in Customizing.

A specific business add-in (BAdI) implementation is always required to trigger external procurement of service parts.

A date profile for externally procured parts and a corresponding service and response profile are required for externally procured service parts.

Which copying control settings are required for the billing of service activities in SAP S/4HANA Service?

There are two correct answers.

Copying control settings from the sales document type used in the background when creating a billing document request to the billing type used for the billing document request.

Copying control settings from the billing type used in the background when creating a billing document request to the sales document type used for the billing document request.

Copying control settings from the billing type used for the billing document request to the billing type used for the invoice for the customer.

Copying control settings from the billing type used for the invoice for the customer to the billing type used for the billing document request.

What are examples of capabilities of the service with advanced execution scenario in SAP S/4HANA release 2023?

There are two correct answers.

Planning and execution based on task lists

Using one order type combining both internal service activities based on lean service master records and external service activities based on solution orders

Corrective maintenance based on standardized services supported with price master data or customized services requiring detailed planning

Preventive maintenance using operational account assignment (OAA) in service entry sheets

Which of the following statements best describes a service profile as used in SAP S/4HANA Service?

Choose the correct answer.

A service profile is used to generate date and time intervals for the performance of service tasks.

A service profile contains all required configuration settings for executing service processes in SAP S/4HANA Service.

A service profile defines the times when a customer is entitled to a specific service, with specified availability times.

A service profile defines service deliverables, and contains default values for costing a service.

What are the characteristics of item category SRQI (Service Request Item)?

There are two correct answers.

It is set as relevant for costing.

It is set as not relevant for billing.

It is set as not relevant for costing.

It is set as relevant for billing.

What are some of the required setup steps for the system to be able to execute a warranty check in a service process?

There are three correct answers.

Create a characteristic representing the warranty time or reuse an existing one.

Create and assign a master warranty to the relevant technical object(s).

Create a warranty profile in Customizing.

Create a characteristic representing a master warranty and assign it to the applicable warranty profile.

What is an example of a document type to which transaction type MSQ1 and the item category MSQ1 of a maintenance service quotation CANNOT be mapped?

Choose the correct answer.

PMSV Maintenance Service

PM01 Maintenance order

PM04 Refurbishment order

PM03 Maintenance order/notification

What is a checklist?

Choose the correct answer.

A list with all required configuration steps for a certain scenario in SAP S/4HANA Service.

A list of steps to be performed by assigned step partners. It can be used for step-by-step task processing by one or more users.

A list of prerequisites that need to be fulfilled before a service request can be created in SAP S/4HANA Service.

What are the possible steps in the determination sequence for service and response profiles?

There are three correct answers.

Profiles assigned to the business partner (sold-to party)

Profiles assigned to the transaction type of the service order quotation

Profiles assigned to the service product

Profiles assigned to the supplier of a service part

Profiles assigned to the service contract

10.

What are the characteristics of item category SVCP (Service Product)?

There are two correct answers.

SVCP (Service Product) items are set to be not relevant for billing.

SVCP (Service Product) items are set to be not relevant for costing.

The billing relevance of SVCP (Service Product) items is set to D (Transaction-Related Billing After Completion).

SVCP (Service Product) items are set to be relevant for pricing.