Accessing Built-In Support

Built-In Support is used primarily by administrators and requires an SAP Universal ID with linked S/P-user IDs to access most functionality, like Support case creation and monitoring. People without an S/P-user ID can only use the search function and sometimes see recommended links. Built-In Support opens in a side panel on any page. You can access it using the (Built-In Support) icon in the page header. To access the Built-In Support side panel, you have Company System and Logo Settings permission.

Additionally, the following options are available in the Admin Center and in Admin Tools:

• Learn More Links: We developed a framework to launch SAP Help Portal content directly from the user interface. You see Learn More links in some pages. When you click them, you see help that we researched with Technical Support, based on your experiences with a tool. The Learn More links are enabled by default and always on.
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• WalkMe Content for Administrators: WalkMe content can now appear in administration pages, regardless of how you set up WalkMe for all other pages of the application (for example, pages for individual contributors or managers). WalkMe for administrators is not the same as built in WalkMe content for your employees. You enable WalkMe for employees separately. We're using WalkMe as the tool that delivers content to you, but your employees don't see WalkMe for administrator content. WalkMe for administrators is on by default, but you can disable it in Company System and Logo Settings→Display WalkMe Content for Administrators . We can push WalkMe content onto administrator pages to take quick action when, for example, we notice that many administrators are confused by a setting up a new experience we released. WalkMe is on screen, not in the full context of the rest of the help, so it tends to explain timely, important, on-screen notifications. For example, if we deprecate a feature, you might see an on-screen callout to notify you to start a transition to a new solution.