Validating the Configuration with Check Tool

If your SAP SuccessFactors applications are behaving in unexpected ways, it is likely that it has a configuration or data conflict: you have some data that is inconsistent or a configuration error. The Check Tool quickly identifies these types of problems so that you can avoid support tickets. You might still need to create a support ticket if the problem is severe, but even in severe cases, the check tool can save you time because it can export the results of the check and your configuration for support. The support engineer, therefore, can identify the issue more quickly.

The history of check results is retained and users can review the history of check runs in the Check Tool user interface.

In addition to that, the Check Tool can generate a list of all available checks. This is available via the help feature in the Check Tool and provides a high-level summary of all checks. It is not limited to the checks a user has access to.

The checks are grouped on tabs according to the check type they belong to. Each check type follows a specific purpose:

• System Health: Checks that run periodically in the system and that require no input parameters.
• Migration: Checks that migrate features.
• Validation: Checks that need one or more input parameters to run, for example, a specific template, user, or time frame.

The check tool provides an overview of the issues found in the system. New checks that are being added in a new release go through a first initial run to return a result. After the initial run, checks are run on a regular basis (at least monthly). We recommend you open the check tool after you upgrade to a new release to see whether issues have been found by new checks. If the check tool hasn't been opened in 90 days, periodic check runs become inactive until you open the Check Tool again. To reactivate automatic periodic runs, you must open the Check Tool once.

Why is it important?

This list provides a useful Built-in Support documentation summary for any user wanting to understand the full capabilities of the Check Tool. No information is provided to the user that would not normally be shared via standard SAP help documentation channels.

The Check Tool has its own permissions.

The specific permissions are:

• The Access Check Tool permission authorizes users to access the tool.

• The Allow Configuration Export permission authorizes users to attach configuration information to a ticket in cases where they need to create one.

• The Allow Check Tool Quick Fix permission authorizes users to fix configuration and data issues.

To set the required permissions, go to Manage Permission Roles. Select the role for which you want to maintain the permission, click on Edit and then Next, then scroll down until you see the Check Tool role. Make the appropriate settings.

You can run Quick Fixes in Check Tool for issues found by checks with parameters. These checks are included in the Validation tab. The available checks with parameters, that include Quick Fix are:

The Quick Fix button is displayed under Proposed Solution, on the Result tab. Selecting the Quick Fix starts a 3-step-wizard to initiate the automated fix.