In SmartRecruiters, custom automated email notifications are a powerful tool for automating communication throughout the hiring process. These notifications can be triggered at specific steps in a hiring process, ensuring that candidates and internal team members receive timely, relevant information.
Using custom automated email notifications, users can send messages within a particular step in the hiring process, where workflows can be added. These messages can be sent to a candidate, a hiring team role, or a named user. This is particularly useful for reminding hiring team members to complete tasks or for prompting candidates to get in touch or complete a form.
The following automated notifications can be created:
- Candidate Emails: You can create and manage email templates designed for candidates. For example, you might have a template for requesting additional information from a candidate. These emails will be triggered when you attach them to a message task in the hiring process workflows. Once saved, the template will be available for selection in the workflow.
- Internal Emails: You can also create and manage email templates for internal team members. Examples include candidate review notifications sent to the hiring manager or reminder emails. Once your internal email template is saved, you can add it to a message task in the workflows of your hiring process.
When managing automated notification settings, you will be able to:
- Create New templates (you need to be on the Candidate or Internal communication tab), to create a related template.
- Edit templates by clicking on the pencil icon in the selected template row.
- Search through existing templates already created by using the search by option (by template name); remember to be on the correct tab to see the relevant search results.
- Filter (on the Candidate communication tab only) by communication channels: Email, SmartMessage.
